Floating Teller: Digital Banking Concierge

M&T Bank Corporation; City of Rochester (NY); On-site; USD 25,000 - 36,000; Full time

Job summary

M&T Bank Corporation in Rochester, New York, is looking for a Float Teller to support our branch network. You will engage customers through digital demonstrations, handle transactions accurately, and assist with lobby management to create a welcoming environment.

The role requires a high school diploma or GED and at least 6 months of customer service experience, including data entry or cash handling. Travel between branches is expected as needed.

Qualifications

• High school diploma or equivalent (GED) and at least 6 months of customer service experience.
• Cash handling experience required.
• Able to travel between branches as needed.
• Strong verbal and interpersonal communication skills.
• Proficient with internet-based technology.

Responsibilities

• Balance and process customer transactions accurately and efficiently.
• Promote digital engagement and branch customer experience through demonstrations and self-service opportunities.
• Assist with lobby management and greet customers while identifying needs.
• Complete branch-related operational activities (cash ordering, vault, wire transfers).
• Log and address customer complaints in the appropriate system and escalate sales opportunities to banking partners.

Skills

Customer service

Data entry

Cash handling

Verbal communication

Interpersonal skills

Time management

Prioritization

Internet skills

Education

High school diploma or GED

Job description

M&T Bank Corporation in Rochester, New York, is looking for a Float Teller to support our branch network. You will engage customers through digital demonstrations, handle transactions accurately, and assist with lobby management to create a welcoming environment.

The role requires a high school diploma or GED and at least 6 months of customer service experience, including data entry or cash handling. Travel between branches is expected as needed.