Float Teller: Elevate Customer Experience & Digital Demos

M&T Bank; City of Rochester (NY); On-site; USD 25,000 - 36,000; Full time

Job summary

M&T Bank is seeking a Float Teller to support branch customers across a designated area in Rochester, NY. You will engage customers, balance and process transactions, and assist with account maintenance while traveling between branches as needed.

Ideal candidates have 6+ months in customer service, data entry, and cash handling, with strong communication and organizational skills. This role emphasizes compliance, digital demonstrations, and proactive problem solving in a fast-paced branch

Qualifications

• High school diploma or equivalent (GED) and minimum of 6 months customer service experience, including data entry and/or cash handling experience.
• Ability to easily travel between branches on an as needed basis.
• Proven verbal communication skills.
• Proven interpersonal skills.
• Proven ability to demonstrate exceptional customer service.
• Well-organized
• Proven time management skills.
• Proven prioritization skills.
• Proficient with internet user-level technology.

Responsibilities

• Adhere to customer service standards and provide a differentiated experience by understanding customer needs and delivering solutions in moments that matter most to them.
• Educate customers through shoulder-to-shoulder digital demonstrations; identify self-service opportunities that meet the customer’s identified needs.
• Actively engage in lobby management, meeting and greeting customers and proactively inquiring and taking ownership to address the customer’s immediate need.
• Accurately balance and process customer transactions efficiently following Bank Policy.
• Take ownership of escalated account services issues until resolution; complete and accurately log all customer complaints in the appropriate system.
• Transition identified sales opportunities and provide introduction to appropriate banking partner.
• Complete branch-related operational activities as appropriate (e.g. cash ordering, vault, ATM, and wire transfer activities).
• Process customer/account maintenance accurately.
• Complete Consumer AML/BSA/KYC related activities.
• Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.
• Promote an environment that supports belonging and reflects the M&T Bank brand.
• Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
• Complete other related duties as assigned.

Skills

Customer service

Data entry

Cash handling

Education

High school diploma or GED

Job description

M&T Bank is seeking a Float Teller to support branch customers across a designated area in Rochester, NY. You will engage customers, balance and process transactions, and assist with account maintenance while traveling between branches as needed.

Ideal candidates have 6+ months in customer service, data entry, and cash handling, with strong communication and organizational skills. This role emphasizes compliance, digital demonstrations, and proactive problem solving in a fast-paced branch