Float Teller: Elevate Customer Experience Across Branches

M&T Bank Corporation; Town of Pittsford (NY); On-site; USD 25,000 - 36,000; Full time

Job summary

M&T Bank Corporation in Pittsford, New York is seeking a Float Teller to support branch staff across multiple locations, handle a variety of transactions, and assist with digital demonstrations to enhance the customer experience. This role requires frequent travel between branches within the designated area.

The position emphasizes accurate processing, AML/KYC compliance, and risk-aware operational duties while representing the M&T Bank brand in the community.

Qualifications

• High school diploma or GED required.
• Minimum 6 months customer service experience, including data entry and cash handling.
• Ability to travel between branches as needed.

Responsibilities

• Adhere to customer service standards and deliver solutions in moments that matter.
• Educate customers with shoulder-to-shoulder digital demonstrations; identify self-service opportunities.
• Balance and process customer transactions accurately following Bank Policy.
• Take ownership of escalated account services issues until resolution; complete and accurately log all customer complaints.
• Transition identified sales opportunity and provide introduction to appropriate banking partner.
• Complete branch-related operational activities as appropriate (e.g cash ordering, vault, ATM, and wire transfer activities).
• Process customer/account maintenance accurately.
• Complete AML/BSA/KYC related activities and adhere to compliance controls.

Skills

Customer service

Cash handling

Data entry

Verbal communication

Interpersonal skills

Time management

Education

High school diploma or GED

Job description

M&T Bank Corporation in Pittsford, New York is seeking a Float Teller to support branch staff across multiple locations, handle a variety of transactions, and assist with digital demonstrations to enhance the customer experience. This role requires frequent travel between branches within the designated area.

The position emphasizes accurate processing, AML/KYC compliance, and risk-aware operational duties while representing the M&T Bank brand in the community.