Floating Office Coordinator — Healthcare Scheduling

Hospital for Special Surgery; Paramus (NJ); Hybrid; USD 64,000 - 97,000; Full time

Job summary

Hospital for Special Surgery in Paramus, NJ / New York, NY is seeking an Office Support Floating Coordinator to provide comprehensive administrative and operational support to physician practices, ensuring a seamless patient experience. You will answer calls, schedule visits, handle pre-certifications, patient check-in/out, and EMR scanning while coordinating coverage across sites.

This role requires strong communication, customer service, and multitasking in a fast-paced medical office

Qualifications

• Excellent verbal and written communication skills.
• Strong customer service orientation.
• Ability to multitask in a fast-paced environment.
• Detail-oriented with strong organizational skills.

Responsibilities

• Answer phones and patient inquiries, schedule visits and procedures.
• Obtain insurance pre-certifications and authorizations.
• Process patient check-in/out including copay collection.
• Scan documents into the EMR and maintain patient charts.
• Provide coverage across NYC and regional sites as needed.
• Coordinate with physicians and staff to ensure smooth operations.

Skills

Communication skills

Customer service

Multitasking

Organizational skills

Education

Associate degree

Tools

Epic

Job description

Hospital for Special Surgery in Paramus, NJ / New York, NY is seeking an Office Support Floating Coordinator to provide comprehensive administrative and operational support to physician practices, ensuring a seamless patient experience. You will answer calls, schedule visits, handle pre-certifications, patient check-in/out, and EMR scanning while coordinating coverage across sites.

This role requires strong communication, customer service, and multitasking in a fast-paced medical office