Floating Member Service Specialist (Banking)

Harborstone Credit Union; Mount Vernon (WA); On-site; USD 28,000 - 41,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with employer matching

Paid vacation and sick leave

Paid holidays and personal day

Mileage stipend

Job summary

Harborstone Credit Union in Mount Vernon, WA is seeking a Member Service Representative to serve as a front-line banking professional. You will support multiple branches, handle member service, account maintenance, teller transactions, and promote financial education and product referrals.

Ideal candidate has 1+ year in customer service or banking, strong communication, attention to detail, and comfort with MS Office and financial systems.

Qualifications

• High school diploma or equivalent.
• At least 1 year of customer service, retail, banking, or financial services experience.
• Strong communication and problem-solving skills.
• Attention to detail and accuracy when handling transactions.
• Comfort using Microsoft Office and financial systems.
• Ability to adapt, collaborate, and provide excellent service in a fast-paced environment.

Responsibilities

• Travel as needed to branch locations to support branch operations and contribute to overall branch success.
• Deliver exceptional service and create positive member experiences.
• Open new accounts and assist with account maintenance.
• Answer member questions in person, by phone, and through email.
• Process transactions accurately, including deposits, withdrawals, loan payments, and transfers.
• Educate members on products, services, digital banking tools, and self-service options.
• Identify opportunities to recommend solutions that fit members' financial needs.
• Resolve member concerns and problems quickly and professionally.
• Maintain accurate records and adhere to all compliance and confidentiality requirements.

Skills

Customer service

Communication

Problem solving

Attention to detail

Microsoft Office

Financial systems

Education

High school diploma or equivalent

Tools

Financial systems

Microsoft Office

Job description

Harborstone Credit Union in Mount Vernon, WA is seeking a Member Service Representative to serve as a front-line banking professional. You will support multiple branches, handle member service, account maintenance, teller transactions, and promote financial education and product referrals.

Ideal candidate has 1+ year in customer service or banking, strong communication, attention to detail, and comfort with MS Office and financial systems.