Member Service Banker — Friendly, On-Site Banking

West Community Credit Union; O’Fallon (MO); On-site; USD 21,000 - 30,000; Full time

Job summary

West Community Credit Union is seeking a Member Service Representative to assist members with daily banking needs, process transactions, and open accounts. This on-site role supports members in person and over the phone, answering questions about products.

You will use computer systems to access accounts, document interactions, and ensure compliance with policies. The role emphasizes customer service, clear communication, and teamwork to promote the credit union’s values and offerings in a busy

Qualifications

• Proven customer service and communication skills for member interactions.
• Strong phone etiquette for inbound/outbound calls.
• Reliable computer literacy to navigate banking systems and document interactions.
• Basic finance knowledge to explain products and accounts.

Responsibilities

• Assist members with day-to-day banking needs and transactions.
• Open and maintain accounts; explain products and services clearly.
• Provide in-person and phone support with courteous service.
• Access account information via computer systems and document interactions.
• Follow policies for accuracy, security, and regulatory compliance; collaborate with team.

Skills

Customer service

Communication

Phone etiquette

Problem solving

Dependability

Attention to detail

Education

High school diploma or equivalent

Business/Finance coursework (plus)

Tools

Banking systems

MS Office

Job description

West Community Credit Union is seeking a Member Service Representative to assist members with daily banking needs, process transactions, and open accounts. This on-site role supports members in person and over the phone, answering questions about products.

You will use computer systems to access accounts, document interactions, and ensure compliance with policies. The role emphasizes customer service, clear communication, and teamwork to promote the credit union’s values and offerings in a busy