Digital Banking Support Specialist

Harborstone Credit Union; Lakewood (WA); On-site; USD 28,000 - 41,000; Full time

Benefits offered by this job

Competitive pay

401(k) with employer match

Medical, dental, and vision coverage

Paid time off

Growth opportunities

Job summary

Harborstone Credit Union is seeking an eServices Representative I in Lakewood, WA to serve as the digital bridge to our members. You’ll handle chat, online banking support, and other digital channels, ensuring a smooth financial journey for members.

The role emphasizes empathetic service, accurate problem solving, and helping members navigate self-service options to build confidence in digital tools. A strong customer-service mindset is essential.

Qualifications

• High School Diploma or GED required.
• Customer service experience in a fast-paced environment.
• Strong written and verbal communication skills.
• Proficiency with Microsoft Office applications.
• Ability to learn and navigate multiple technology platforms.

Responsibilities

• Provide prompt, accurate, and empathetic support through digital communication channels.
• Assist members with online banking, account maintenance, transactions, and service requests.
• Guide members through digital tools and self-service options to increase financial confidence.
• Build trusted relationships by understanding member needs and providing personalized solutions.
• Identify opportunities to recommend products and services that support members' financial goals.
• Resolve inquiries efficiently while striving for first-contact resolution.
• Collaborate with teams across the organization to ensure a seamless member experience.

Skills

Customer service

Communication

Microsoft Office

Tech adoption

Education

High School Diploma or GED

Tools

Microsoft Office

Digital banking tools

Job description

Harborstone Credit Union is seeking an eServices Representative I in Lakewood, WA to serve as the digital bridge to our members. You’ll handle chat, online banking support, and other digital channels, ensuring a smooth financial journey for members.

The role emphasizes empathetic service, accurate problem solving, and helping members navigate self-service options to build confidence in digital tools. A strong customer-service mindset is essential.