Floating Leasing Consultant — Elevate Resident Experiences

Madison Apartment Group; Newtown Square (Delaware County); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Health coverage

401(k) retirement plan

Professional growth

Paid time off

Employee discounts

Parental leave

Inclusive culture

Job summary

Madison Apartment Group is seeking a Floating Leasing Consultant to be the first point of contact for prospective and current residents, guiding tours, processing applications, and coordinating move-ins to ensure a positive rental experience.

The role requires at least two years of sales/leasing experience, strong customer service, solid organization and communication skills, and familiarity with Microsoft Office; experience with CRM/Yardi is a plus.

Qualifications

• Minimum two years of sales/leasing experience preferred.
• Demonstrated experience delivering exceptional customer service.
• Strong organizational and communication skills.
• Proficiency in Microsoft Office; experience with CRM/Yardi preferred.

Responsibilities

• Provide exceptional customer service, creating a welcoming environment for residents and guests.
• Lead property tours, show vacant units, and market property amenities to close sales and maintain occupancy.
• Handle all activities related to apartment rentals and move-ins, including qualifying prospects and preparing lease documentation.
• Assist in planning and participating in resident functions and community events.
• Maintain knowledge of the market and generate prospects through effective advertising and follow-up.
• Manage resident service requests and collaborate with maintenance staff to ensure timely resolution.
• Inspect models, vacancies, and grounds to ensure cleanliness and report service needs.
• Assist in managing site social media platforms and maintain resident records.
• Complete lease applications, verify applications, and notify prospective residents of decisions.
• Organize and file reports, leases, and paperwork.

Skills

Sales/Leasing experience

Customer service

Organizational skills

Communication skills

Tools

Microsoft Office

CRM/Yardi

Job description

Madison Apartment Group is seeking a Floating Leasing Consultant to be the first point of contact for prospective and current residents, guiding tours, processing applications, and coordinating move-ins to ensure a positive rental experience.

The role requires at least two years of sales/leasing experience, strong customer service, solid organization and communication skills, and familiarity with Microsoft Office; experience with CRM/Yardi is a plus.