Floating General Manager — Store Operations & Team Leader

Fivestar; Hopkinsville (KY); On-site; USD 42,000 - 62,000; Full time

Job summary

FiveStar is seeking a Floating General Manager to oversee store operations in the absence of a permanent GM, partnering with the GM to manage accounting, marketing, customer service, HR, and food service. You will lead the store team, train staff, and ensure policy compliance across daily operations.

You will drive merchandising, inventory control, and safety procedures while monitoring P&L performance and implementing improvements to boost store results.

Qualifications

• High school diploma, GED, or equivalent experience.
• 1+ years of retail management experience or equivalent educational background.
• A valid driver's license.
• Must be at least 18.
• Professional appearance and a positive attitude.
• Team player, customer focused, honest, hardworking, and excellent attendance.
• Basic Computer Skills.

Responsibilities

• I'm General Summary: Floating General Managers are responsible for the overall operations the store they are assigned to in the absence of a permanent General Manager or partner with a General Manager to assist in the operations of the store, including but not limited to accounting, marketing, customer service, human resources, and food service. They manage, assist, and direct store team in their duties as required by company policy and procedures.
• Proficient in customer service, management, and food service responsibilities and is hands-on in daily operations.
• Partners with FiveStar team to provide customers with service as outlined by the company's policies and procedures.
• Ensures timely and thorough training of store team.
• Effectively addresses issues at store level to assure long-term problem resolution.
• Educates store team and follows up on policies and communications.
• Merchandising and ensuring adequate inventory levels (evaluate displays, pricing, promotional signage, out of stocks).
• Practices and promotes the FiveStar treatment (friendly atmosphere, customer's needs met, suggestive selling).
• Ensures inventory control methods are in place, equipment is in good condition, adequate staffing, following labor budget, completing accounting and paperwork tasks timely, and safety and robbery prevention guidelines in place.
• Oversee food operation, evaluating appearance of food service areas, food quality, tracking, promotions, signage, and following food service guidelines.
• Review P&L statements and implement changes to improve store performance.

Skills

Retail management

Customer service

Team leadership

Training

Education

High school diploma or GED

Job description

FiveStar is seeking a Floating General Manager to oversee store operations in the absence of a permanent GM, partnering with the GM to manage accounting, marketing, customer service, HR, and food service. You will lead the store team, train staff, and ensure policy compliance across daily operations.

You will drive merchandising, inventory control, and safety procedures while monitoring P&L performance and implementing improvements to boost store results.