Floating General Manager D11

Fivestar; Bowling Green (KY); On-site; USD 40,000 - 65,000; Full time

Job summary

FiveStar is seeking a Floating General Manager to oversee daily store operations in the absence of a permanent GM. You will partner with the management team to ensure excellent customer service, proper merchandising, inventory control, and adherence to company policies.

The role requires strong leadership, at least 1 year in retail management, and a valid driver’s license. Flexibility for varied shifts and travel to multiple FiveStar locations is expected.

Qualifications

• High school diploma or equivalent required.
• 1+ years retail management experience preferred.
• Valid driver’s license required.
• Must be at least 18 years old.
• Professional appearance and positive attitude.
• Basic computer skills required.

Responsibilities

• Oversee store operations in the absence of a General Manager.
• Partner with FiveStar team to deliver excellent service per policy.
• Train store team and ensure policy compliance.
• Manage merchandising, inventory levels and pricing signage.
• Review P&L statements and implement steps to improve performance.
• Ensure labor budget compliance and safety guidelines.

Skills

Customer service

Management

Food service

Retail operations

Team leadership

Education

High school diploma/GED

Tools

POS systems

Job description

Description

General Summary: Floating General Managers are responsible for the overall operations the store they are assigned to in the absence of a permanent General Manager or partner with a General Manager to assist in the operations of the store, including but not limited to accounting, marketing, customer service, human resources, and food service. They manage, assist, and direct store team in their duties as required by company policy and procedures.

• Proficient in customer service, management, and food service responsibilities and is hands‑on in daily operations.
• Partners with FiveStar team to provide customers with service as outlined by the company’s policies and procedures.
• Ensures timely and thorough training of store team.
• Effectively addresses issues at store level to assure long‑term problem resolution.
• Educates store team and follows up on policies and communications.
• Merchandising and ensuring adequate inventory levels (evaluate displays, pricing, promotional signage, out of stocks).
• Practices and promotes the FiveStar treatment (friendly atmosphere, customer’s needs met, suggestive selling).
• Ensures inventory control methods are in place, equipment is in good condition, adequate staffing, following labor budget, completing accounting and paperwork tasks timely, and safety and robbery prevention guidelines in place.
• Oversee food operation, evaluating appearance of food service areas, food quality, tracking, promotions, signage, and following food service guidelines.
• Review P&L statements and implement changes to improve store performance.

Minimum Qualifications:

• High school diploma, GED, or equivalent experience.
• 1+ years of retail management experience or equivalent educational background.
• A valid driver’s license.
• Must be at least 18
• Professional appearance and a positive attitude.
• Team player, customer focused, honest, hardworking, and excellent attendance.
• Basic Computer Skills.

Physical Requirements:

• Ability to work on different shifts (a.m., p.m., overnight), weekends, and holidays.
• Ability to travel to various FiveStar locations as assigned (typically day travel only).
• Daily standing, pushing, pulling, reaching, bending, squatting, climbing, walking, lifting (up to 55 lbs.), working in cold indoor environments (35 degrees or less), and food service preparation.
• Ability to work in varying seasonal weather conditions.

FiveStar is an Equal Opportunity Employer.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.