Float Customer Service Supervisor

Baycoast Bank; New Bedford (MA); On-site; USD 44,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) match

Paid time off

Holidays

Professional development

Educational assistance

Tuition assistance

Pension plan

Employee banking perks

Career advancement

Job summary

BayCoast Bank is seeking a Float Customer Service Supervisor in New Bedford, MA to lead a dynamic branch team. You will supervise tellers, coach staff, and ensure outstanding service while driving referrals and branch growth.

This full-time role requires prior teller experience, strong leadership, and a customer-centric approach. Availability to float among multiple locations may be needed, with the potential for mileage reimbursement.

Qualifications

• Minimum 1 year teller experience.
• Strong leadership skills.
• Customer-focused mindset.
• Knowledge of banking products.
• Strong attention to detail.
• Positive attitude and reliability.

Responsibilities

• Lead, coach, and develop teller staff.
• Provide ongoing training and feedback.
• Manage staffing schedules.
• Handle customer inquiries and resolve issues.
• Build strong relationships with customers.
• Identify referral opportunities.
• Support sales initiatives and branch goals.
• Oversee teller operations and cash handling.
• Maintain compliance with policies.
• Collaborate across departments.
• Participate in community events.

Skills

Leadership

Customer focus

Attention to detail

Reliability

Banking products knowledge

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Float Customer Service Supervisor

Full Time Customer Service Rep Ashley Blvd Branch, New Bedford, MA, US 1 Attachments

2 days ago Requisition ID: 1741

Salary Range: $43,816.50 To $55,000.00 Annually

Float Customer Service Supervisor

Location: SouthCoast Region, needs to be available to Float between our Fairhaven, Ashley Blvd, Elm St., State Rd, and Dartmouth St. Branches - May be eligible for Mileage Reimbursement

Bilingual: Spanish/Portuguese a plus but not required

Join Our Team and Lead Exceptional Customer Experiences

Are you a passionate leader who thrives on delivering outstanding service and developing high-performing teams? At BayCoast Bank, we’re looking for a Customer Service Supervisor who will bring energy, leadership, and customer focus to our branch team.
In this role, you’ll be the driving force behind exceptional customer interactions—coaching your team, solving challenges, and helping customers achieve their financial goals. If you enjoy mentoring others, making an impact in your community, and growing your career in banking, we want to hear from you!

What You’ll Do

Lead & Inspire

• Supervise, coach, and develop teller staff


• Provide ongoing training and feedback


• Manage staffing schedules

Deliver Outstanding Customer Service

• Handle customer inquiries and resolve issues


• Build strong relationships with customers

Drive Results & Growth

• Identify referral opportunities


• Support sales initiatives and branch goals

Ensure Operational Excellence

• Oversee teller operations and cash handling


• Maintain compliance with policies

Be a Team Player

• Collaborate across departments


• Participate in community events

What You Bring

• Minimum 1 year teller experience


• Strong leadership skills


• Customer-focused mindset


• Knowledge of banking products


• Strong attention to detail


• Positive attitude and reliability

Why Join BayCoast Bank

We believe in making a difference for our customers, community, and employees. Our core values:

• Take pride in what you do


• Believe your work matters


• Care about people


• Maintain a positive attitude

Employee Benefits

• Health, dental, and vision insurance


• 401(k) with company match


• Paid time off and holidays


• Professional development opportunities


• Educational assistance


• Tuition assistance


• Defined Benefit Pension Plan


• Employee banking perks


• Career advancement opportunities

• Ability to lift up to 50 lbs


• May require evenings or weekends


• Travel between locations may be required