Floating Bilingual Customer Service Representative

Security Finance; Midland (TX); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Health insurance

401(k) with match

Life and dental benefits

Paid holidays and vacation

Profit sharing

Closed on Sundays

Job summary

Security Finance in Midland, TX is seeking a customer service oriented associate for a mostly phone-based role. You will provide exceptional service, process loan applications, and maintain accurate cash handling while ensuring compliance with lending regulations.

The position requires the ability to speak Spanish and English fluently, a valid driver’s license, and willingness to travel to branches within the territory.

Qualifications

• Must be 18 years or older.
• Valid driver’s license with clean driving record.
• Ability to pass a criminal background check.
• Collections experience preferred.
• Ability to work primarily on the phone.
• Evening and weekend hours; schedule varies by location.
• Bilingual Spanish and English fluency.
• Willingness to travel to branches within the territory.

Responsibilities

• Provide exceptional customer service over the phone.
• Maintain office cash with accuracy and security.
• Achieve account gain through loan judgments and solicitation.
• Ensure compliance with state and federal lending regulations.
• Ensure prompt completion of loan applications.
• Maintain company recordkeeping procedures.

Skills

Customer service

Phone communication

Spanish language

English language

Flexible schedule

Job description

Job Category: Operations SFC

Requisition Number: TEMPL05532

• Posted : March 28, 2018
• Full-Time

Locations

Showing 1 location

0801-03-Midland,TX-SFC
Midland, TX 797035598, USA

Description

Job Responsibilities In this customer service role the majority of customer interaction will be over the phone; a friendly telephone presence and effective communication skills are essential. We are looking for a results-driven individual who thrives in a fast paced environment.

• Providing exceptional customer service
• Maintaining office cash with accuracy and security
• Achieving account gain through proven loan judgment and effective customer solicitation
• Ensuring compliance with state and federal lending regulations and Company policies
• Ensuring prompt completion of loan applications
• Ensuring compliance with company record keeping procedures

Benefits At Security Finance we understand that our past accomplishments and future achievements are directly connected to the individual successes of our people. We are proud to offer a competitive compensation and full benefits package.

• Company paid Health insurance (employee only)
• Competitive 401(k) with match
• Life and Dental benefits
• Paid holidays and vacation
• Profit Sharing
• Closed on Sundays

Job Requirements

• 18 years of age or older
• Valid driver’s license, acceptable driving record and reliable transportation
• Ability to pass a criminal background check
• Collections experience (direct first party collections/skip tracing) preferred
• Ability to be working on the phone for the majority of the day
• Ability to work Monday-Friday until 8 PM and Saturdays. Schedule varies by location.
• Ability to speak Spanish and English fluently.
• Ability to travel to branches within the territory.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.