Bilingual Customer Service Representative

Security Finance; Fort Worth (TX); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Company health insurance

401(k) with match

Life and dental benefits

Paid holidays and vacation

Profit sharing

Closed on Sundays

Job summary

Security Finance in Fort Worth, TX seeks a full-time customer service specialist to handle phone-based interactions with clients, maintain accurate cash handling, and drive account gains through proactive client outreach.

Applicants should be fluent in English and Spanish, have reliable transportation, and be able to work evenings and Saturdays as needed. Compliance with regulations and company policies is required.

Qualifications

• 18 years of age or older
• Valid driver's license and reliable transportation
• Ability to pass a criminal background check
• Collections experience (preferred)
• Ability to speak Spanish and English fluently

Responsibilities

• Providing exceptional customer service
• Maintaining office cash with accuracy and security
• Achieving account gain through loan judgments and customer solicitation
• Ensuring compliance with state and federal lending regulations and Company policies
• Ensuring prompt completion of loan applications
• Ensuring compliance with company record keeping procedures

Skills

Customer service

Phone communication

Bilingual (Spanish/English)

Strong compliance mindset

Attention to detail

Job description

Job Category: Operations SFC

Requisition Number: BILIN05422

• Posted : March 2, 2018
• Full-Time

Locations

Showing 1 location

0783-03-Ft. Worth TX-SFC
Ft. Worth, TX 761164271, USA

Description

Job Responsibilities In this customer service role the majority of customer interaction will be over the phone; a friendly telephone presence and effective communication skills are essential. We are looking for a results-driven individual who thrives in a fast paced environment.

• Providing exceptional customer service
• Maintaining office cash with accuracy and security
• Achieving account gain through proven loan judgment and effective customer solicitation
• Ensuring compliance with state and federal lending regulations and Company policies
• Ensuring prompt completion of loan applications
• Ensuring compliance with company record keeping procedures

Benefits At Security Finance we understand that our past accomplishments and future achievements are directly connected to the individual successes of our people. We are proud to offer a competitive compensation and full benefits package.

• Company paid Health insurance (employee only)
• Competitive 401(k) with match
• Life and Dental benefits
• Paid holidays and vacation
• Profit Sharing
• Closed on Sundays

Job Requirements

• 18 years of age or older
• Valid driver's license, acceptable driving record and reliable transportation
• Ability to pass a criminal background check
• Collections experience (direct first party collections/skip tracing) preferred
• Ability to be working on the phone for the majority of the day
• Ability to work Monday-Friday until 8 PM and Saturdays. Schedule varies by location.
• Ability to speak Spanish and English fluently.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.