Floating Bilingual Customer Service Representative

Security Finance; Lufkin (TX); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

Company paid Health insurance (family)

Competitive 401(k) with match

Life and Dental benefits

Paid holidays and vacation

Profit Sharing

Closed on Sundays

Job summary

Security Finance is seeking a customer service oriented professional for a full-time role in Texas. The position involves handling most customer interactions over the phone, maintaining cash security, and driving loan-related customer engagement.

The ideal candidate will be fluent in Spanish and English, with experience in collections or lending, and be able to travel to local branches as needed. A background check is required and you must be at least 18 years old.

Qualifications

• Customer service experience in financial services or collections.
• Able to speak Spanish and English fluently.
• Willing to travel to branches.
• Pass a criminal background check.
• 18 years of age or older.

Responsibilities

• Providing exceptional customer service
• Maintaining office cash with accuracy and security
• Achieving account gain through proven loan judgment and effective customer solicitation
• Ensuring compliance with state and federal lending regulations and Company policies
• Ensuring prompt completion of loan applications
• Ensuring compliance with company record keeping procedures

Skills

Customer service

Phone etiquette

Bilingual Spanish/English

Communication skills

Time management

Job description

Job Category: Operations SFC

Requisition Number: TEMPL05495

Apply now

• Posted : March 20, 2018
• Full-Time

Locations

Showing 1 location

Description

Job Responsibilities In this customer service role the majority of customer interaction will be over the phone; a friendly telephone presence and effective communication skills are essential. We are looking for a results-driven individual who thrives in a fast paced environment.

• Providing exceptional customer service
• Maintaining office cash with accuracy and security
• Achieving account gain through proven loan judgment and effective customer solicitation
• Ensuring compliance with state and federal lending regulations and Company policies
• Ensuring prompt completion of loan applications
• Ensuring compliance with company record keeping procedures

Benefits At Security Finance we understand that our past accomplishments and future achievements are directly connected to the individual successes of our people. We are proud to offer a competitive compensation and full benefits package.

• Company paid Health insurance (employee only)
• Competitive 401(k) with match
• Life and Dental benefits
• Paid holidays and vacation
• Profit Sharing
• Closed on Sundays

Job Requirements

• 18 years of age or older
• Valid driver’s license, acceptable driving record and reliable transportation
• Ability to pass a criminal background check
• Collections experience (direct first party collections/skip tracing) preferred
• Ability to be working on the phone for the majority of the day
• Ability to work Monday-Friday until 8 PM and Saturdays. Schedule varies by location.
• Ability to speak Spanish and English fluently.
• Ability to travel to branches within the territory.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.