Floating Bilingual Customer Service Representative

Security Finance; Longview (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

401(k) with match

Life and Dental benefits

Paid holidays and vacation

Profit Sharing

Closed on Sundays

Job summary

Security Finance in Longview, TX is seeking a full-time operations associate focused on customer service by phone. You will handle inquiries, process loan applications, and maintain accurate cash handling while upholding security standards.

This role requires bilingual ability (Spanish/English), compliance with lending regulations, and willingness to work Monday–Friday with occasional Saturdays. The position offers a competitive compensation and a full benefits package including health,

Qualifications

• Excellent customer service skills.
• Ability to maintain cash with accuracy and security.
• Collections/loan judgments experience preferred.
• Knowledge of state and federal lending regulations.

Responsibilities

• Provide exceptional customer service over the phone.
• Maintain office cash with accuracy and security.
• Achieve account gain through loan judgment and customer solicitation.
• Ensure compliance with state and federal lending regulations and Company policies.
• Ensure prompt completion of loan applications.
• Ensure compliance with company record keeping procedures.

Skills

Phone-based work

Customer service

Communication skills

Bilingual: Spanish/English

Job description

Job Category: Operations SFC

Requisition Number: TEMPL05403

• Posted : February 28, 2018
• Full-Time

Locations

Showing 1 location

0199-03-Longview,TX-SFC
Longview, TX 756057909, USA

Description

Job Responsibilities In this customer service role the majority of customer interaction will be over the phone; a friendly telephone presence and effective communication skills are essential. We are looking for a results-driven individual who thrives in a fast paced environment.

• Providing exceptional customer service
• Maintaining office cash with accuracy and security
• Achieving account gain through proven loan judgment and effective customer solicitation
• Ensuring compliance with state and federal lending regulations and Company policies
• Ensuring prompt completion of loan applications
• Ensuring compliance with company record keeping procedures

Benefits At Security Finance we understand that our past accomplishments and future achievements are directly connected to the individual successes of our people. We are proud to offer a competitive compensation and full benefits package.

• Company paid Health insurance (employee only)
• Competitive 401(k) with match
• Life and Dental benefits
• Paid holidays and vacation
• Profit Sharing
• Closed on Sundays

Job Requirements

• 18 years of age or older
• Valid driver’s license, acceptable driving record and reliable transportation
• Ability to pass a criminal background check
• Collections experience (direct first party collections/skip tracing) preferred
• Ability to be working on the phone for the majority of the day
• Ability to work Monday-Friday until 8 PM and Saturdays. Schedule varies by location.
• Ability to speak Spanish and English fluently.
• Ability to travel to branches within the territory.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.