Floating Bilingual Customer Service Representative

Security Finance; Rosenberg (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Company paid health insurance (employee only)

Competitive 401(k) with match

Life and dental benefits

Paid holidays and vacation

Profit sharing

Job summary

A financial services company in Texas is seeking a customer service representative to handle phone interactions and ensure compliance with lending regulations. The ideal candidate will be over 18, possess a valid driver's license, and preferably have collections experience. Fluency in Spanish is essential. This full-time role offers competitive benefits, including health insurance and a 401(k) plan.

Qualifications

• 18 years or older, valid driver’s license, reliable transportation.
• Ability to pass a criminal background check.
• Collections experience preferred.
• Collections experience preferred
• Ability to be working on the phone for the majority of the day
• Ability to work Monday-Friday until 8 PM and Saturdays; schedule varies by location
• Ability to speak Spanish and English fluently
• Ability to travel to branches within the territory.

Responsibilities

• Provide exceptional customer service over the phone.
• Maintain office cash with accuracy and security.
• Ensure compliance with lending regulations and company policies.
• Ensuring compliance with state and federal lending regulations and Company policies
• Ensuring prompt completion of loan applications
• Ensuring compliance with company record keeping procedures

Skills

Effective communication skills

Customer service

Ability to speak Spanish

Results-driven mentality

Regulatory compliance

Bilingual Spanish/English

Travel to branches

Job description

Job Category: Operations SFC

Requisition Number: TEMPL05154

• Posted : March 19, 2018
• Full-Time

Locations

Showing 1 location

Job Responsibilities In this customer service role the majority of customer interaction will be over the phone; a friendly telephone presence and effective communication skills are essential. We are looking for a results-driven individual who thrives in a fast paced environment.

• Providing exceptional customer service
• Maintaining office cash with accuracy and security
• Achieving account gain through proven loan judgment and effective customer solicitation
• Ensuring compliance with state and federal lending regulations and Company policies
• Ensuring prompt completion of loan applications
• Ensuring compliance with company record keeping procedures

Benefits At Security Finance we understand that our past accomplishments and future achievements are directly connected to the individual successes of our people. We are proud to offer a competitive compensation and full benefits package.

• Company paid Health insurance (employee only)
• Competitive 401(k) with match
• Life and Dental benefits
• Paid holidays and vacation
• Profit Sharing

  Job Requirements

  • 18 years of age or older
  • Valid driver’s license, acceptable driving record and reliable transportation
  • Ability to pass a criminal background check
  • Collections experience (direct first party collections/skip tracing) preferred
  • Ability to be working on the phone for the majority of the day
  • Ability to work Monday-Friday until 8 PM and Saturdays. Schedule varies by location.
  • Ability to speak Spanish and English fluently.
  • Ability to travel to branches within the territory.

  Equal Opportunity Employer
  This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.