Bilingual Customer Service Representative

Security Finance; Irving (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Company paid Health insurance

Competitive 401(k) with match

Life and Dental benefits

Paid holidays and vacation

Profit Sharing

Closed on Sundays

Job summary

A financial services company located in Irving, TX is seeking a dedicated customer service professional. The role predominantly involves phone interactions, where effective communication and a friendly demeanor are crucial. Responsibilities include providing exceptional customer service, maintaining office cash, and ensuring compliance with lending regulations. Candidates must be 18 or older, possess a valid driver’s license, and be able to work Monday to Saturday. Bilingual skills in Spanish and English are preferred.

Qualifications

• Must be 18 years or older.
• Possess a valid driver’s license with an acceptable driving record.
• Ability to pass a criminal background check.
• Preferred: Collections experience and skip tracing.
• Ability to work on the phone for most of the day.
• Schedule flexibility required.

Responsibilities

• Provide exceptional customer service.
• Maintain office cash securely and accurately.
• Achieve account gains through effective customer solicitation.
• Ensure compliance with all lending regulations.
• Complete loan applications promptly.
• Ensuring compliance with company record keeping procedures.

Skills

Customer service skills

Effective communication

Results-driven

Fluent in Spanish

Job description

Job Category: Operations SFC

Requisition Number: TEMPL05421

Posted: March 2, 2018

Full-Time

Locations

• 1529-03-Irving, TX-SFC, 1928 N. Story Rd., Irving, TX 75061-1936, USA
• 1529-03-Irving, TX-SFC, 1928 N. Story Rd., Irving, TX 75061-1936, USA

Job Responsibilities

In this customer service role the majority of customer interaction will be over the phone; a friendly telephone presence and effective communication skills are essential. We are looking for a results-driven individual who thrives in a fast paced environment.

• Providing exceptional customer service
• Maintaining office cash with accuracy and security
• Achieving account gain through proven loan judgment and effective customer solicitation
• Ensuring compliance with state and federal lending regulations and Company policies
• Ensuring prompt completion of loan applications
• Ensuring compliance with company record keeping procedures

Benefits

At Security Finance we understand that our past accomplishments and future achievements are directly connected to the individual successes of our people. We are proud to offer a competitive compensation and full benefits package.

• Company paid Health insurance (employee only)
• Competitive 401(k) with match
• Life and Dental benefits
• Paid holidays and vacation
• Profit Sharing
• Closed on Sundays

Job Requirements

• 18 years of age or older
• Valid driver’s license, acceptable driving record and reliable transportation
• Ability to pass a criminal background check
• Collections experience (direct first party collections/skip tracing) preferred
• Ability to be working on the phone for the majority of the day
• Ability to work Monday-Friday until 8 PM and Saturdays. Schedule varies by location.
• Ability to speak Spanish and English fluently.

Equal Opportunity

Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.