Floating Customer Service Representative

Security Finance; Knoxville (TN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Company paid Health insurance

Competitive 401(k) with match

Paid holidays and vacation

Profit Sharing

Paid holidays and vacation

Profit sharing

Closed on Sundays

Job summary

A financial services company is seeking a Floating Customer Service Representative in Knoxville, Tennessee. This role involves providing exceptional customer service and handling customer interactions primarily over the phone. Candidates should possess effective communication skills, the ability to thrive in a fast-paced setting, and a valid driver's license. The position offers a competitive compensation and a full benefits package, including health insurance, a 401(k) match, and paid holidays.

Qualifications

• Must be 18 years or older.
• Valid driver's license and reliable transportation required.
• Ability to pass a criminal background check.
• Collections experience preferred
• Ability to work primarily on the phone
• Ability to travel to branches within the territory

Responsibilities

• Providing exceptional customer service.
• Maintaining office cash accurately and securely.
• Ensuring compliance with lending regulations.
• Ensuring compliance with state and federal lending regulations and Company policies
• Ensuring prompt completion of loan applications
• Ensuring compliance with company record keeping procedures

Skills

Effective communication skills

Customer service orientation

Ability to work in a fast-paced environment

Results driven

Job description

Floating Customer Service Representative

Job Category: Operations SFC

Requisition Number: TEMPL05500

• Posted : March 22, 2018
• Full-Time

Locations

Showing 1 location

Description

Job Responsibilities In this customer service role the majority of customer interaction will be over the phone; a friendly telephone presence and effective communication skills are essential. We are looking for a results-driven individual who thrives in a fast paced environment.

• Providing exceptional customer service
• Maintaining office cash with accuracy and security
• Achieving account gain through proven loan judgment and effective customer solicitation
• Ensuring compliance with state and federal lending regulations and Company policies
• Ensuring prompt completion of loan applications
• Ensuring compliance with company record keeping procedures

Benefits At Security Finance we understand that our past accomplishments and future achievements are directly connected to the individual successes of our people. We are proud to offer a competitive compensation and full benefits package.

• Company paid Health insurance (employee only)
• Competitive 401(k) with match
• Life and Dental benefits
• Paid holidays and vacation
• Profit Sharing
• Closed on Sundays

Job Requirements

• 18 years of age or older
• Valid driver’s license, acceptable driving record and reliable transportation
• Ability to pass a criminal background check
• Collections experience (direct first party collections/skip tracing) preferred
• Ability to be working on the phone for the majority of the day
• Ability to work Monday-Friday until 8 PM and Saturdays. Schedule varies by location.
• Ability to travel to branches within the territory

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.