Bilingual Customer Service Representative

Security Finance; Dallas (TX); On-site; USD 26,000 - 38,000; Full time

Benefits offered by this job

Company paid Health insurance (employe

Competitive 401(k) with match

Life and Dental benefits

Paid holidays and vacation

Profit Sharing

Closed on Sundays

Job summary

Security Finance in Dallas is seeking a customer service focused individual for a full-time role in our local office. The position emphasizes phone interactions, accurate cash handling, and a proactive approach to loan processing while adhering to state and federal lending regulations.

You will respond to customers by phone, pursue account gains through appropriate loan judgments and robust outreach, and ensure timely loan applications and precise record keeping.

Qualifications

• 18 years of age or older.
• Valid driver’s license, acceptable driving record and reliable transportation.
• Ability to pass a criminal background check.
• Ability to be working on the phone for the majority of the day.
• Ability to speak Spanish and English fluently.
• Schedule varies by location; able to work Monday-Friday until 8 PM and Saturdays.

Responsibilities

• Providing exceptional customer service
• Maintaining office cash with accuracy and security
• Achieving account gain through proven loan judgment and effective customer solicitation
• Ensuring compliance with state and federal lending regulations and Company policies
• Ensuring prompt completion of loan applications
• Ensuring compliance with company record keeping procedures

Skills

Phone communication

Customer service

Bilingual Spanish/English

Job description

Job Category: Operations SFC

Requisition Number: TEMPL05408

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• Posted : March 1, 2018
• Full-Time

Locations

Showing 1 location

Job Responsibilities In this customer service role the majority of customer interaction will be over the phone; a friendly telephone presence and effective communication skills are essential. We are looking for a results-driven individual who thrives in a fast paced environment.

• Providing exceptional customer service
• Maintaining office cash with accuracy and security
• Achieving account gain through proven loan judgment and effective customer solicitation
• Ensuring compliance with state and federal lending regulations and Company policies
• Ensuring prompt completion of loan applications
• Ensuring compliance with company record keeping procedures

Benefits At Security Finance we understand that our past accomplishments and future achievements are directly connected to the individual successes of our people. We are proud to offer a competitive compensation and full benefits package.

• Company paid Health insurance (employee only)
• Competitive 401(k) with match
• Life and Dental benefits
• Paid holidays and vacation
• Profit Sharing
• Closed on Sundays

Job Requirements

• 18 years of age or older
• Valid driver’s license, acceptable driving record and reliable transportation
• Ability to pass a criminal background check
• Collections experience (direct first party collections/skip tracing) preferred
• Ability to be working on the phone for the majority of the day
• Ability to work Monday-Friday until 8 PM and Saturdays. Schedule varies by location.
• Ability to speak Spanish and English fluently.

Qualifications

Skills

Behaviors

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Education

Experience

Licenses & Certifications

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.