Floating Customer Service Representative

Security Finance; Jerseyville (IL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Company paid Health insurance

Competitive 401(k) with match

Life and Dental benefits

Paid holidays and vacation

Profit Sharing

Closed on Sundays

Job summary

A financial services company is seeking a Floating Customer Service Representative to provide exceptional service primarily over the phone. The ideal candidate must be 18 years or older and possess effective communication skills. Responsibilities include maintaining office cash securely, achieving account gains, and ensuring compliance with lending regulations. This full-time position requires the ability to work flexible hours, including some Saturdays. The company offers a competitive compensation package with full benefits.

Qualifications

• 18 years of age or older.
• Valid driver's license and acceptable driving record.
• Ability to pass a criminal background check.
• Collections experience preferred.
• Ability to work majority of day on the phone.
• Flexible schedule including Saturdays.

Responsibilities

• Provide exceptional customer service over the phone.
• Maintain office cash securely.
• Achieve account gains through effective solicitation.
• Ensure compliance with regulations.
• Complete loan applications promptly.
• Follow company record-keeping procedures.

Skills

Effective communication skills

Customer service orientation

Phone presence

Results-driven attitude

Job description

Floating Customer Service Representative

Job Category: Operations SFC

Requisition Number: TEMPL05515

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• Posted : March 26, 2018
• Full-Time

Locations

Showing 1 location

Job Responsibilities In this customer service role the majority of customer interaction will be over the phone; a friendly telephone presence and effective communication skills are essential. We are looking for a results-driven individual who thrives in a fast paced environment.

• Providing exceptional customer service
• Maintaining office cash with accuracy and security
• Achieving account gain through proven loan judgment and effective customer solicitation
• Ensuring compliance with state and federal lending regulations and Company policies
• Ensuring prompt completion of loan applications
• Ensuring compliance with company record keeping procedures

Benefits At Security Finance we understand that our past accomplishments and future achievements are directly connected to the individual successes of our people. We are proud to offer a competitive compensation and full benefits package.

• Company paid Health insurance (employee only)
• Competitive 401(k) with match
• Life and Dental benefits
• Paid holidays and vacation
• Profit Sharing
• Closed on Sundays

Job Requirements

• 18 years of age or older
• Valid driver’s license, acceptable driving record and reliable transportation
• Ability to pass a criminal background check
• Collections experience (direct first party collections/skip tracing) preferred
• Ability to be working on the phone for the majority of the day
• Ability to work Monday-Friday until 8 PM and Saturdays. Schedule varies by location.
• Ability to travel to branches within the territory

Equal Opportunity and Notice

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.