Float Teller: Elevate Customer Experience Across Branches

M&T Bank; Woodbridge (CT); On-site; USD 26,000 - 40,000; Full time

Job summary

M&T Bank is seeking a Float Teller to enhance the branch customer experience through digital engagement, lobby management, and accurate transaction processing. The role involves travel between branches within a designated area to support staff and ensure exceptional service.

Responsibilities include educating customers, managing lobby interactions, resolving issues, and promoting banking solutions. The position emphasizes compliance, risk management, and maintaining the M&T Bank brand in daily

Qualifications

• High school diploma or GED and at least 6 months customer service experience.
• Ability to travel between branches as needed and communicate effectively.
• Interpersonal skills and exceptional customer service.
• Well-organized with strong time management and prioritization.
• Proficient with internet-based technologies.

Responsibilities

• Assist branch staff by delivering excellent customer service and digital engagement.
• Balance and process customer transactions accurately following bank policy.
• Identify and transition sales opportunities to appropriate banking partners.
• Handle branch operations such as cash ordering, vault, ATM, and wire transfers.
• Complete AML/KYC-related activities and maintain compliance.

Skills

Customer service

Communication

Data entry

Cash handling

Time management

Education

High school diploma or GED

Job description

M&T Bank is seeking a Float Teller to enhance the branch customer experience through digital engagement, lobby management, and accurate transaction processing. The role involves travel between branches within a designated area to support staff and ensure exceptional service.

Responsibilities include educating customers, managing lobby interactions, resolving issues, and promoting banking solutions. The position emphasizes compliance, risk management, and maintaining the M&T Bank brand in daily