Float Teller: Engage Customers & Move Branches Forward

M&T Bank Corporation; Naugatuck (CT); Hybrid; USD 23,000 - 39,000; Full time

Job summary

M&T Bank Corporation in United States—Naugatuck, CT—seeks a Float Teller to support branch customer experience through digital engagement, lobby management, and retail servicing interactions. You will process transactions, balance cash, and escalate issues while facilitating cross-branch coverage as needed.

The role emphasizes customer-centric service, including AML/KYC compliance and collaboration with banking partners. Travel between branches is required. Competitive hourly pay applies.

Qualifications

• High school diploma or GED with 6+ months of customer service.
• Ability to travel between branches as needed.
• Excellent verbal and interpersonal communication.

Responsibilities

• Adhere to customer service standards and deliver solutions in moments that matter.
• Educate customers through digital demonstrations; identify self-service opportunities.
• Actively engage in lobby management and greet customers, addressing needs.
• Accurately balance and process customer transactions following Bank Policy.
• Escalate account issues to completion and log complaints in the system.
• Introduce sales opportunities to the appropriate banking partner.
• Perform branch operations such as cash ordering, vault, ATMs, and wires.
• Process customer/account maintenance accurately.
• Comply with AML/KYC procedures and internal controls.

Skills

Customer service

Data entry

Cash handling

Verbal communication

Education

High school diploma or equivalent

Job description

M&T Bank Corporation in United States—Naugatuck, CT—seeks a Float Teller to support branch customer experience through digital engagement, lobby management, and retail servicing interactions. You will process transactions, balance cash, and escalate issues while facilitating cross-branch coverage as needed.

The role emphasizes customer-centric service, including AML/KYC compliance and collaboration with banking partners. Travel between branches is required. Competitive hourly pay applies.