Branch Floater Teller: Customer Experience & Transactions

M&T Bank Corporation; Bristol (CT); On-site; USD 54,443,000 - 82,583,000; Full time

Job summary

M&T Bank Corporation is seeking a Float Teller to enhance branch customer experiences through digital engagement, lobby management, and accurate transaction processing. You will travel among branches within a designated area to support staff as needed.

The role emphasizes high service standards, proactive customer interaction, and timely issue resolution, with opportunities to guide customers to banking partners for additional solutions.

Qualifications

• High school diploma or GED required with 6 months customer service, data entry or cash handling.
• Ability to travel between branches as needed.
• Proven verbal communication and interpersonal skills.
• Proven ability to deliver exceptional customer service.
• Well-organized with strong time management and prioritization.
• Proficient with internet usage and basic tech tools.

Responsibilities

• Adhere to customer service standards and deliver solutions that meet customer needs.
• Educate customers through digital demonstrations and identify self-service opportunities.
• Greet customers and manage lobby interactions; address immediate needs.

Skills

Verbal communication

Interpersonal skills

Customer service

Organizational skills

Time management

Prioritization

Internet proficiency

Education

High school diploma or GED

Bilingual based on branch needs

Job description

M&T Bank Corporation is seeking a Float Teller to enhance branch customer experiences through digital engagement, lobby management, and accurate transaction processing. You will travel among branches within a designated area to support staff as needed.

The role emphasizes high service standards, proactive customer interaction, and timely issue resolution, with opportunities to guide customers to banking partners for additional solutions.