Float Front Office Specialist - Patient Intake & Scheduling

Planned Parenthood Columbia Willamette; Eugene (OR); On-site; USD 28,000 - 41,000; Part time

Benefits offered by this job

Paid time off

9 paid holidays

Medical, dental, and vision insurance

403(b) retirement plan

Confidential employee assistance

Training and professional development

Job summary

Planned Parenthood Columbia Willamette in the Eugene–Springfield area seeks a friendly receptionist to welcome patients, complete check-in and check-out, and create a respectful first impression. The float position offers both part-time and full-time opportunities with schedules discussed during interviews.

Health centers operate Monday–Friday 8:00am–6:00pm and Saturday 8:00am–4:00pm; weekend assignments may be required.

Qualifications

• High school diploma or equivalent.
• 2 years of work experience in a customer service or high-volume role.
• Strong communication, organization, and confidentiality skills.
• Ability to learn scheduling and electronic health record systems.

Responsibilities

• Welcome patients during check-in and check-out with a respectful, friendly approach.
• Schedule appointments and answer patient questions by phone and in person.
• Maintain accurate demographic, insurance, and registration information.
• Explain payments and assist with routine financial paperwork.
• Coordinate with clinical teams to support smooth patient visits.
• Protect confidential information and support patients from diverse backgrounds.

Skills

Customer service

Communication

Organization

Confidentiality

Scheduling systems

Education

High school diploma or equivalent

Tools

EHR systems

Scheduling software

Job description

Planned Parenthood Columbia Willamette in the Eugene–Springfield area seeks a friendly receptionist to welcome patients, complete check-in and check-out, and create a respectful first impression. The float position offers both part-time and full-time opportunities with schedules discussed during interviews.

Health centers operate Monday–Friday 8:00am–6:00pm and Saturday 8:00am–4:00pm; weekend assignments may be required.