Float CSR/Teller: Elevate Customer Service & Cash Handling

Fifth Third Bank; Chicago (IL); In loco; USD 44.000 - 68.000; Tempo pieno

Descrizione del lavoro

Fifth Third Bank is seeking a Float CSR/Teller in South Holland, IL to provide exceptional customer service and support cash handling in daily operations. The role involves guiding customers to appropriate solutions, maintaining confidentiality, and collaborating with bank partners to address needs.

The position requires strong communication, reliability, and knowledge of retail banking policies. It offers full-time hours with opportunities to contribute to a broad customer experience across

Competenze

• Extensive cash handling experience.
• Excellent customer service and communication skills.
• Knowledge of bank policies and procedures.
• Ability to maintain confidentiality and integrity in all customer interactions.
• Flexible scheduling and reliability.

Mansioni

• Deepen relationships with customers by listening to needs and guiding them to suitable financial solutions.
• Provide timely follow up to customer questions and address issues.
• Be responsive in communications to keep lines of contact open.
• Maintain confidentiality of customer information at all times.
• Refer customers to Bankers and business partners for consultative conversations.
• Perform daily office tasks with the platform team to ensure efficient operations.
• Maintain a balanced cash drawer and correct outages as needed.
• Stay up to date on bank policies and procedures and share feedback with leadership.
• Direct more complex issues to appropriate supervisors when necessary.

Conoscenze

Cash handling

Customer service

Interpersonal skills

Compliance knowledge

Formazione

High school diploma/GED

Descrizione del lavoro

Fifth Third Bank is seeking a Float CSR/Teller in South Holland, IL to provide exceptional customer service and support cash handling in daily operations. The role involves guiding customers to appropriate solutions, maintaining confidentiality, and collaborating with bank partners to address needs.

The position requires strong communication, reliability, and knowledge of retail banking policies. It offers full-time hours with opportunities to contribute to a broad customer experience across