Float CSR/Teller — Flexible Schedule & Customer Impact

Fifth Third; Grand Rapids (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

Fifth Third Bank in Grand Rapids, MI is seeking a Float CSR/Teller to deliver exceptional customer service and support daily banking operations. The role requires cash handling, customer engagement, and accurate adherence to bank policies.

You will collaborate with the platform team, manage routine office tasks, and assist during busy periods while referring customers to suitable banking partners. The position emphasizes integrity and customer-first service.

Qualifications

• Customer service experience in a retail/branch setting.
• Ability to handle cash accurately and securely.
• Strong communication and interpersonal skills.

Responsibilities

• Provide excellent customer service in all interactions and refer customers for consultations.
• Maintain a balanced cash drawer and adhere to cash handling policies.
• Respond promptly to customer questions and address issues with solutions.
• Protect customer confidentiality and follow policies and procedures.
• Refer customers to Bankers and partners for additional financial needs as appropriate.
• Handle problems professionally and escalate when needed.

Skills

Customer service

Cash handling

Communication

Education

High school diploma/GED

Job description

Fifth Third Bank in Grand Rapids, MI is seeking a Float CSR/Teller to deliver exceptional customer service and support daily banking operations. The role requires cash handling, customer engagement, and accurate adherence to bank policies.

You will collaborate with the platform team, manage routine office tasks, and assist during busy periods while referring customers to suitable banking partners. The position emphasizes integrity and customer-first service.