Float CSR/Teller - Customer Care Specialist (FT)

Fifth Third Bank; Cincinnati (OH); On-site; USD 31,000 - 40,000; Full time

Job summary

Fifth Third Bank in Cincinnati, OH is hiring a Float CSR/Teller to deliver excellent customer service, manage cash handling with accuracy, and refer customers to the right business partners for consultative conversations. The role requires strong communication, adherence to policies, and flexibility in scheduling.

Travel within the region may be required. The position emphasizes trust, confidentiality, and teamwork across financial centers, ensuring a positive customer experience while

Qualifications

• High school diploma or GED required.
• Extensive cash handling.
• Strong customer service mindset and communication skills.
• Ability to interact confidently with the public.
• Knowledge of retail policies and procedures is preferred.
• Ability to take initiative and exercise sound judgment.

Responsibilities

• Provide excellent customer service in all interactions and refer customers to the appropriate business partner.
• Perform daily office responsibilities and support platform team for efficient operations.
• Maintain balancing records and address outages per policy.
• Handle customer issues with professionalism and escalate when needed.
• Refer customers to bankers and business partners for consultative conversations.
• Adhere to company Code of Business Conduct and Ethics and scheduling flexibility.

Skills

Cash handling

Customer service

Public interaction

Sound judgment

Scheduling flexibility

Refer to bankers

Education

High school diploma

Job description

Fifth Third Bank in Cincinnati, OH is hiring a Float CSR/Teller to deliver excellent customer service, manage cash handling with accuracy, and refer customers to the right business partners for consultative conversations. The role requires strong communication, adherence to policies, and flexibility in scheduling.

Travel within the region may be required. The position emphasizes trust, confidentiality, and teamwork across financial centers, ensuring a positive customer experience while