Flight Services Support Specialist

Flexjet LLC; United States; Remote; USD 42,000 - 62,000; Full time

Job summary

Flexjet LLC is seeking a dynamic and highly organized Support Specialist to join our Flight Service team. The role supports operational needs to ensure our Owners receive exceptional, personalised experiences.

You will liaise with Cabin Servers, Flight Operations, Maintenance, Owner Services, and Finance to coordinate catering, uniform logistics, aircraft stock, and procurement, while maintaining accurate expense reports.

Qualifications

• Aviation industry knowledge with direct Cabin Server experience and/or corporate catering/food & beverage experience.
• Luxury product and service familiarity and/or experience recommended.
• Legal ability to work in the United Kingdom.

Responsibilities

• Coordinate and oversee catering orders, liaising with suppliers for timely, high-quality delivery.
• Provide real-time support to Cabin Servers and flight crew during operations, offering guidance to enhance service.
• Source owner requests and brief crew on preferences.
• Monitor in-flight service to enhance Owner experience, including demo flights and inaugural Owner trips.
• Assist with procurement, inventory, and distribution logistics for uniforms.
• Track uniform shipments and returns to/from crew.
• Oversee aircraft stock management and remote stock lockers logistics.
• Coordinate with operations and vendors for presentation, resets, and cleanliness.
• Support wholesale procurement and track product consumption and expenses.
• Communicate service updates to stakeholders.

Skills

Legal work eligibility

Microsoft Office 2010 or newer

Communication skills

Interpersonal skills

Adaptability

Willingness to travel

Physically active work environment

Education

Aviation industry knowledge with Cabin Server or catering experience

Luxury product/service familiarity or experience

Tools

Microsoft Office Suite

Job description

We are seeking a dynamic and highly organized Support Specialist to join our Flight Service team. This role is essential in supporting the operational needs that ensure our flight teams deliver exceptional, personalised experiences for every Owner.

DUTIES & RESPONSIBILITIES

The Support Specialist role will provide direct support to the following departments:

• Cabin Servers/ Crewmembers
• Flight Operations
• Maintenance
• Owner Services
• Finance

Flight Services Responsibilities

Owner Experience enhancement

• Coordinate and oversee the catering orders in line with Owner preferences, liaising with suppliers to ensure timely, high-quality delivery.
• Act as a real-time support resource to Cabin Servers and flight crew during operations, offering solutions and guidance to assist them to enhance service..
• Provide bespoke service support by sourcing specific Owner requests and ensuring the crew are fully briefed on preferences.
• Monitor and manage all in-flight service to enhance Owner experience, including demo flights and inaugural Owner trips.

Uniform & Inventory Coordination

• Assist with procurement, inventory, and distribution logistics for Cabin Server and crewmember uniforms.
• Track and coordinate uniform shipments and returns to/from crew.

Aircraft Stock & Presentation

• Oversee aircraft stock management, including initial onboard stock setups and ongoing replenishments.
• Manage logistics and maintenance of remote stock lockers to support global operations.
• Coordinate with operations teams and vendors for aircraft presentation, resets, and cleanliness.

Administrative & Procurement Support

• Assist with wholesale procurement of aircraft and service products through vendor coordination.
• Track product consumption, trends, and reporting.
• Maintain accurate expense reports and product-related financial tracking.
• Support service procedure updates and communicate changes in product information to relevant stakeholders.

EDUCATION, EXPERIENCE

• Aviation industry knowledge with direct Cabin Server experience and/or Corporate catering/ food & beverage experience
• Luxury product and service familiarity and/or experience recommended

REQUIRED SKILLS & QUALIFICATIONS

• Must possess the legal ability to work in the United Kingdom
• Skill requirements include but are not limited to the following:
• Adapt to and endure immeasurable changes regarding aircraft schedules, deliveries, status alterations and locations
• Able to travel and occasionally required to work in a physically-active environment
• Work in an office environment simultaneous to completing physical tasks
• Complete knowledge and navigation abilities of Microsoft Office 2010 (or most current) products and software
• Technology savvy to current and modern means of computer and telephone equipment
• Strong interpersonal and communication flexibility within a diverse group of individuals and operating levels of Flexjet and constituents
• Positive attitude and the ability to adapt to change is a must

PHYSICAL REQUIREMENTS

• Physical demands may require a considerable amount of time sitting and typing/keyboarding using a computer (i.e., keyboard, mouse, and monitor) along with various office equipment
• Physical demands may include walking, carrying, reaching, standing, and stooping
• Will require occasional lifting/lowering, pushing, or pulling stock and heavy boxes.

SCHEDULE

• Flexibility to work around business needs, which includes evenings and weekends. Availability to be on call as per business requirements outside of traditional business hours.