Owner Experience Concierge

Flexjet; Los Angeles (CA); On-site; USD 40,000 - 55,000; Full time

Job summary

Flexjet is seeking a qualified Owner Experience Representative in Los Angeles to provide outstanding service to our clientele. This role involves serving as the primary contact and assisting flight crews in fulfilling client needs in a fast-paced environment.

The ideal candidate will have customer service experience, preferably in hospitality, and display strong attention to detail and organizational skills. Flexjet offers a dynamic work atmosphere with the requirement to work nights, weekends, and holidays as necessary.

Qualifications

• Previous experience in a customer service environment, preferably in hospitality.
• Ability to perform basic math calculations with minimal errors.
• Knowledge of standard office equipment operation.

Responsibilities

• Provide world-class service during interactions with clientele.
• Greet clientele and crew members professionally and maintain good customer relations.
• Check in and register clientele, determining their specific needs.
• Work with internal departments to resolve conflicts and advocate for owners.
• Ensure a clean work environment and guest areas.
• Assist with customer appreciation events.
• Transport crews and passengers as needed.
• Initiate emergency response procedures when required.

Skills

Customer service principles

Interpersonal skills

Attention to detail

Organizational skills

Teamwork

Education

High school graduation

Tools

Microsoft Office Suite (Word, Excel, Outlook)

Job description

Flexjet is currently seeking qualified candidates to join our team as an Owner Experience Representative. This position represents Flexjet in a positive and professional manner while serving as the primary contact for clientele and creating a positive environment to exceed customer expectations. Primary role will be assisting flight crews and clientele in the fulfillment of their requirements. Under direct supervision, the Owner Experience Representative performs assigned tasks related to providing services for company operated aircraft.

DUTIES & RESPONSIBILITIES

• Provide world-class service during every interaction with our clientele to develop and maintain long term relationships
• Greet clientele and crew members in a friendly, professional manner and maintain appropriate continuous assistance as necessary to ensure good customer relations
• Check in and register clientele, determine their specific needs and ensure proper follow up
• Work closely with operations/internal departments to resolve conflicts and serve as an owner advocate when appropriate
• Ensure a pleasant and clean work environment and guest waiting areas
• Periodically inspect and organize facilities and replenish amenities and beverages
• Contribute and participate in any customer appreciation and promotional events, such as birthdays or anniversaries
• Dispatch responsibilities – such as coordinating services between crew members and line service personnel
• Transport crews and passengers to local hotels and/or airport terminal as needed
• Initiating emergency response procedures when required
• Other duties as assigned

EDUCATION & EXPERIENCE

• High school graduation
• Previous experience in a customer service environment; high end customer service industry or hospitality experience preferred
• Ability to comprehend and perform basic math calculations with minimal errors
• Proficiency with Microsoft Office Suite Applications (Word, Excel, & Outlook)
• Knowledge of use and operation of standard office equipment

REQUIRED SKILLS & QUALIFICATIONS

• Strong working knowledge of customer service principles and the Flexjet service philosophy
• Excellent interpersonal, verbal, and written skills are necessary to perform job at the expected level
• Must have a strong attention to detail, organizational skills, and the ability to prioritize multiple tasks
• Successful candidate must be able to respond calmly and handle many customer demands in a fast paced environment
• Ability to work in a team atmosphere to anticipate clientele or crew member needs or to resolve problems quickly
• Candidate should work well in a fast-paced environment and be flexible to the changing needs of the business

SCHEDULE

• Ability and willingness to work nights, weekends, holidays, and overtime as required