Corporate Travel Coordinator

Flexjet LLC; Cleveland (OH); On-site; USD 42,000 - 64,000; Full time

Job summary

Flexjet, a leading global provider of fractional private jet ownership, is seeking a Corporate Travel and Logistics Coordinator to join our Operations team in Cleveland, OH. This on-site role coordinates travel for more than 1700 pilots and cabin attendants, delivering exceptional customer service and ensuring accurate travel arrangements that support the company's operational needs.

The successful candidate will provide outstanding support to Flexjet crewmembers and other internal customers

Qualifications

• 2+ years in aviation or travel industry.
• 2+ years working with SABRE or similar GDS.
• Previous customer service experience.
• Attention to detail and multitasking.

Responsibilities

• Book and confirm airline and rental car reservations for crewmembers.
• Field calls from crewmembers and provide timely resolutions.
• Assist with administrative and training travel arrangements.
• Research and resolve expense report discrepancies.
• Complete special projects as assigned by department leadership.
• Maintain travel records and ensure all reservations comply with company policies and requirements.

Skills

Customer service

Attention to detail

Multitasking

Written and verbal communication

Microsoft Office

SABRE GDS

Team collaboration

Problem solving

Professionalism

Night shifts

Tools

SABRE GDS

Job description

Flexjet, a leading global provider of fractional private jet ownership, is seeking a qualified Corporate Travel and Logistics Coordinator to join our Operations team. The Corporate Travel Coordinator works closely with our Crew Scheduling team in a fast-paced operational environment to coordinate travel for more than 1700 pilots and cabin attendants. This role requires exceptional customer service, strong attention to detail, and the ability to successfully manage multiple priorities in a dynamic setting.

The successful candidate will provide outstanding support to Flexjet crewmembers and other internal customers while ensuring efficient and accurate travel arrangements that support the company's operational needs.

Responsibilities

• Book and confirm commercial airline and rental car reservations for crewmembers in accordance with Standard Operating Procedures.
• Field phone calls from crewmembers, answer questions, and provide appropriate and timely resolutions.
• Assist with administrative and training travel arrangements.
• Research and resolve expense report discrepancies.
• Complete special projects as assigned by department leadership.
• Maintain accurate travel records and ensure all reservations comply with company policies and operational requirements.

Education & Experience

• 2+ years of experience in the aviation or travel industry.
• 2+ years of experience working in SABRE or a related Global Distribution System (GDS).
• Previous customer service experience required.
• Must demonstrate exceptional attention to detail and the ability to multitask in a challenging environment.
• General knowledge of general aviation is preferred but not required.

Required Skills

• Ability to thrive in a fast-paced environment and adapt to changing business needs.
• Detail-oriented with the ability to work both independently and collaboratively within a team.
• Excellent written and verbal communication skills with strong problem-solving abilities.
• Ability to manage a high volume of incoming and outgoing email correspondence while seamlessly navigating multiple applications, systems, and communication channels to ensure timely follow-up and resolution.
• Demonstrated ability to prioritize competing requests and make sound decisions in a time-sensitive operational environment.
• Ability to maintain a high level of professionalism while managing multiple priorities simultaneously.
• Proficiency with Microsoft Office applications and the aptitude to quickly learn company-specific software.
• Strong analytical and critical-thinking skills.
• Ability to effectively interact with crewmembers, colleagues, and all levels of leadership.
• High degree of professionalism, discretion, and customer service focus.
• Flexjet operates 24 hours a day, 365 days a year. Candidates must be willing to work nights, weekends, and holidays as business needs require.
• This position follows a 4-day workweek schedule.
• This is an on-site role located at Flexjet's Global Command Center at the company headquarters in Cleveland, Ohio