Owner Experience Concierge

Flexjet LLC; United States; On-site; USD 42,000 - 66,000; Full time

Job summary

Flexjet is seeking an Owner Experience Concierge to serve as the primary contact for clientele, assisting flight crews and guests to fulfill their needs and exceed expectations. The Owner Experience Representative works under supervision to provide services for company operated aircraft and maintain a positive, professional environment.

Responsibilities include greeting clients, coordinating catering, transportation and entertainment requests, resolving issues with operations, and ensuring

Qualifications

• High school graduation
• Previous experience in a customer service environment; high end customer service industry or hospitality experience preferred
• Ability to comprehend and perform basic math calculations with minimal errors
• Proficiency with Microsoft Office Suite Applications Word Excel & Outlook
• Knowledge of use and operation of standard office equipment
• Previous aviation experience desired

Responsibilities

• Provide world class service during every interaction with our clientele to develop and maintain long term relationships
• Greet clientele and crew members in a friendly professional manner and maintain appropriate continuous assistance as necessary to ensure good customer relations
• Check in and register clientele determine their specific needs and ensure proper follow up
• Coordinate customer service order requests including catering transportation entertainment reservations etc
• Work closely with operations internal departments to resolve conflicts and serve as an owner advocate when appropriate
• Ensure a pleasant and clean work environment and guest waiting areas
• Periodically inspect and organize facilities and replenish amenities and beverages
• Dispatch responsibilities such as coordinating services between crew members and line service personnel
• Transport crews and passengers to local hotels and or airport terminal as needed
• Initiating emergency response procedures when required
• Other duties as assigned

Skills

Customer service principles

Interpersonal skills

Attention to detail

Teamwork

Multitasking

Calm under pressure

Education

High school graduation

Experience in customer service

Aviation experience

Tools

Microsoft Office Suite (Word, Excel, Outlook)

Job description

Flexjet is currently seeking qualified candidates to join our team as an Owner Experience Concierge. This position represents Flexjet in a positive and professional manner while serving as the primary contact for clientele and creating a positive environment to exceed customer expectations. Primary role will be assisting flight crews and clientele in the fulfillment of their requirements. Under direct supervision the Owner Experience Representative performs assigned tasks related to providing services for company operated aircraft.

DUTIES & RESPONSIBILITIES

• Provide world class service during every interaction with our clientele to develop and maintain long term relationships


• Greet clientele and crew members in a friendly professional manner and maintain appropriate continuous assistance as necessary to ensure good customer relations


• Check in and register clientele determine their specific needs and ensure proper follow up


• Coordinate customer service order requests including catering transportation entertainment reservations etc


• Work closely with operations internal departments to resolve conflicts and serve as an owner advocate when appropriate


• Ensure a pleasant and clean work environment and guest waiting areas


• Periodically inspect and organize facilities and replenish amenities and beverages


• Contribute and participate in any customer appreciation and promotional events such as birthdays or anniversaries


• Dispatch responsibilities such as coordinating services between crew members and line service personnel


• Transport crews and passengers to local hotels and or airport terminal as needed


• Initiating emergency response procedures when required


• Other duties as assigned

EDUCATION & EXPERIENCE

• High school graduation


• Previous experience in a customer service environment; high end customer service industry or hospitality experience preferred


• Ability to comprehend and perform basic math calculations with minimal errors


• Proficiency with Microsoft Office Suite Applications Word Excel & Outlook


• Knowledge of use and operation of standard office equipment


• Previous aviation experience desired

REQUIRED SKILLS & QUALIFICATIONS

• Strong working knowledge of customer service principles and the Flexjet service philosophy


• Excellent interpersonal verbal and written skills are necessary to perform job at the expected level


• Must have a strong attention to detail organizational skills and the ability to prioritize multiple tasks


• Successful candidate must be able to respond calmly and handle many customer demands in a fast paced environment


• Ability to work in a team atmosphere to anticipate clientele or crew member needs or to resolve problems quickly


• Candidate should work well in a fast paced environment and be flexible to the changing needs of the business

SCHEDULE

Ability and willingness to work nights weekends holidays and overtime as required LI MM1