Owner Concierge

Flexjet; Cleveland (OH); On-site; USD 55,000 - 75,000; Full time

Job summary

Flexjet is seeking a highly polished Owner Concierge to join our Owner Services team in Cleveland. As the primary point of contact for a portfolio of Owners, you will deliver a seamless, white-glove experience from booking through post-trip follow-up, coordinating complex itineraries and special touches that reflect the Flexjet brand.

The role requires luxury service expertise, meticulous attention to detail, and the ability to anticipate and fulfill the unique needs of high-net-worth clients.

Qualifications

• Impeccable communication and a polished, service-forward approach.
• Experience serving VIP or high-net-worth clients in luxury travel, hospitality, or private aviation.
• 2-4 years in private aviation, luxury hospitality, or concierge-level client service with team management and operational excellence.

Responsibilities

• Serve as the dedicated point of contact for Flexjet Owners, providing personalized, concierge-level service throughout their journey.
• Oversee end-to-end trip coordination, including itinerary planning, real-time updates, and day-of execution, ensuring every detail aligns with Owner preferences.
• Manage and resolve last-minute changes, delays, and service disruptions with discretion, urgency, and professionalism.
• Maintain detailed Owner profiles, ensuring all preferences, service history, and special considerations are meticulously documented.
• Deliver proactive, high-touch communication and real-time updates to instill confidence and peace of mind.
• Conduct pre-trip quality assurance checks to uphold Flexjet's white-glove standards.
• Collaborate with Sales, Operations, and Flight Control teams to ensure seamless service delivery and cohesive Owner experience.
• Lead the Owner journey from initial booking through billing, including both domestic and international travel.

Skills

Communication

Attention to detail

VIP client service

Team collaboration

Multitasking under pressure

Education

Associate's degree

2-4 years luxury/private aviation experience

Tools

Microsoft Office

CRM systems

Job description

Current job opportunities are posted here as they become available.

Flexjet is seeking a highly polished and service-focused professional to join our Owner Services team as an Owner Concierge. As the primary point of contact for a portfolio of Flexjet Owners, this role is responsible for delivering a seamless, white-glove experience from booking through post-trip follow-up. From complex trip coordination to personalized service touches, the Owner Concierge ensures each journey reflects the excellence and attention to detail that defines the Flexjet brand.

This role requires a sophisticated understanding of luxury service, exceptional attention to detail, and the ability to anticipate and fulfill the unique needs of our high-net-worth clientele. As Flexjet continues to evolve as a full lifestyle brand, our Owner Concierge plays a critical role in curating elevated, seamless journeys in the air and beyond.

DUTIES & RESPONSIBILITIES

• Serve as the dedicated point of contact for Flexjet Owners, providing personalized, concierge-level service throughout their journey.
• Oversee end-to-end trip coordination, including itinerary planning, real-time updates, and day-of execution, ensuring every detail aligns with Owner preferences.
• Manage and resolve last-minute changes, delays, and service disruptions with discretion, urgency, and professionalism.
• Maintain detailed and up-to-date Owner profiles, ensuring all preferences, service history, and special considerations are meticulously documented.
• Deliver proactive, high-touch communication and real-time updates to instill confidence and peace of mind.
• Conduct pre-trip quality assurance checks to uphold Flexjet's white-glove standards.
• Collaborate with Sales, Operations, and Flight Control teams to ensure seamless service delivery and cohesive Owner experience.
• Lead the Owner journey from initial booking through billing, including both domestic and international travel, with a commitment to excellence at every stage.
• Act as the internal expert on assigned Owners, serving as the primary resource for preferences, travel patterns, and service nuances.
• Review and approve catering and special requests, curating onboard experiences that exceed expectations.
• Deliver intentional surprise-and-delight moments that elevate the Owner experience and reflect Flexjet's luxury service ethos.
• Partner with Sales leadership on tours, retention strategies, and relationship management for high-value clients.
• Perform additional duties and responsibilities as assigned in support of Flexjet’s mission of service excellence.

REQUIRED SKILLS & ATTRIBUTES

• Impeccable communication skills with a polished, service-forward approach.
• Strong attention to detail, with the ability to anticipate needs and multitask in a fast-paced, high-touch environment.
• Composed, solutions-driven, and professional under pressure.
• Prior experience serving VIP or high-net-worth clients within luxury travel, hospitality, or private aviation.
• Highly collaborative and adaptable, with a team-first mindset.

EDUCATION & EXPERIENCE

• Associate's degree (A.A.) or equivalent experience in luxury hospitality, aviation, or high-end client services required, advanced education or certifications in business or service management a plus.
• 2-4 years of experience in private aviation, luxury hospitality or concierge-level client service, with a strong focus on team management and operational excellence.
• Proven track record of delivering personalized service and building trusted relationships with high-net-worth clients.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook) with working knowledge of high-end CRM systems and client experience platforms.

SCHEDULE & POSITION EXPECTATIONS

• Schedule: Full-time, front half or back half of the week at our Global Headquarters in Cleveland, OH.
• Available to support the team during evenings, weekends, and holidays as needed
• Flexibility required to support a 24/7/365 operation