Flexible-Shift Member Services Associate

Planet Fitness; Winterville (NC); On-site; USD 42,000 - 60,000; Part time

Benefits offered by this job

Flexible schedule

Paid Time Off

Paid Parental Leave

Health Insurance

Free Planet Fitness Black Card

MyFlexPay

Employee Assistance Program (EAP)

Job summary

Excel Fitness, a Planet Fitness franchise group based out of Austin, TX with 90+ clubs, is hiring for a Member Service Representative Sub in Winterville, NC. The role offers a flexible schedule and the chance to support the team during peak hours.

You will check members in, give tours to prospective members, assist with sign-ups, update member accounts, and respond professionally to inquiries. Strong customer service and reliability are essential.

Qualifications

• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

Responsibilities

• Provide an exceptional customer service experience by filling in for available shifts when needed.
• Be on call to assist with shift coverage, as needed.
• Check members into the system.
• Take prospective members on tours then assist them with the new account sign-up process.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Detailed cleaning in all areas of the facility.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.

Skills

Customer service

Punctuality

Reliability

Education

High School diploma/GED

Job description

Excel Fitness, a Planet Fitness franchise group based out of Austin, TX with 90+ clubs, is hiring for a Member Service Representative Sub in Winterville, NC. The role offers a flexible schedule and the chance to support the team during peak hours.

You will check members in, give tours to prospective members, assist with sign-ups, update member accounts, and respond professionally to inquiries. Strong customer service and reliability are essential.