Member Services Representative Sub

Planet Fitness; Plano (TX); On-site; USD 16,531 - 20,664; Part time

Benefits offered by this job

Paid Time Off (PTO)

Health insurance benefits

Free Planet Fitness Black Card Membership

Employee Assistance Program (EAP)

Job summary

Join Planet Fitness as a Member Service Representative in Plano, Texas. In this role, you will enjoy flexible hours while providing exceptional customer service and supporting team operations. Responsibilities include assisting with new member sign-ups and maintaining a clean facility.

The ideal candidate is at least 18 years old, has a high school diploma or equivalent, and possesses excellent interpersonal skills. Benefits include paid leave, health insurance, and a free Planet Fitness membership.

Qualifications

• Must be 18 years of age or older.
• Continual standing, walking, and talking during shift.
• Must be able to occasionally lift up to 50 lbs.

Responsibilities

• Provide exceptional customer service during shifts.
• Assist with new member sign-ups and facility check-ins.
• Maintain cleanliness of the facility.

Skills

Exceptional customer service

Teamwork

Positive attitude

Education

High School diploma or GED equivalent

Job description

Overview

Looking to pick up extra hours? Join our team. As a Member Service Representative Sub, you will have flexibility in your schedule and provide the team added support when needed. We are Excel Fitness, a Planet Fitness franchise group based out of Austin, TX with 90+ clubs and growing. Since 2016, we have expanded from 16 locations in TX to over 90 locations in 6 states in markets like Austin, Dallas, Raleigh, Tulsa, and NW Arkansas. We are opening new clubs each year and you can build a great career here. Front desk team members are responsible for creating a positive member experience through a high level of customer service and cleanliness.

What you’ll do at a glance: provide exceptional customer service during shifts, assist with new member sign-ups, handle check-ins, and maintain a clean facility while supporting the team as needed.

Essential Duties and Responsibilities

• Provide an exceptional customer service experience by filling in for available shifts when needed.
• Be on call to assist with shift coverage, as needed.
• Check members into the system.
• Take prospective members on tours and assist them with the new account sign-up process.
• Facilitate needed updates to members’ accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Perform detailed cleaning in all areas of the facility.
• Demonstrate exceptional customer service skills and interact in a positive, professional way with members and co-workers.
• Maintain punctuality and reliability.
• Show diplomacy in all interactions and use appropriate behavior and language.

Qualifications / Requirements

• High School diploma or GED equivalent required.
• Must be 18 years of age or older.
• Continual standing, walking, and talking during shift.
• Must be able to occasionally lift up to 50 lbs.
• Positive attitude and ability to work well with others.

Benefits & Perks

• Paid leave for full-time employees.
• Paid Time Off (PTO) and Paid Parental Leave.
• Health insurance benefits are offered to eligible team players.
• MyFlexPay – financial wellness benefit that allows pay on any day.
• Free Planet Fitness Black Card Membership for every Team Player.
• Employee Assistance Program (EAP) with free and confidential counseling resources.

Note: Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). Each franchisee is responsible for ensuring compliance with local, state and federal law.