Front Desk Guest Experience Agent (Flexible Scheduling)

Clover Hospitality Group; Greensboro (NC); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Bonus by performance

Free uniforms

Paid time off

Flexible scheduling

Career growth

Competitive pay

Job summary

Clover Hospitality Group is seeking a friendly Front Desk Agent to greet guests and manage check-in/check-out with accuracy. You will assist guests, issue keys, process payments, and coordinate with housekeeping to ensure room availability. Strong communication and a positive attitude are essential for exceptional service.

The role involves answering inquiries, handling reservations, and representing the hotel with professionalism. A courteous, guest-focused approach is required.

Qualifications

• Friendly and outgoing personality.
• Familiarity with hospitality industry standards.
• Proficient in English; knowledge of other languages is a plus.
• Computer literacy.
• Able to resolve issues with a customer-focused orientation.
• Able to lift 30 pounds.

Responsibilities

• Monitor the maintain knowledge of hotel operations and activities
• Take reservations and answer questions via phone, email, and in-person
• Build rapport with guests and identify their needs through friendly conversation and open-ended questions
• Describe the features and amenities of guest rooms
• Ensure compliance with health and quality standards

Skills

Friendly personality

Hospitality knowledge

English proficiency

Computer literacy

Customer-focused problem solving

Physical stamina

Job description

Clover Hospitality Group is seeking a friendly Front Desk Agent to greet guests and manage check-in/check-out with accuracy. You will assist guests, issue keys, process payments, and coordinate with housekeeping to ensure room availability. Strong communication and a positive attitude are essential for exceptional service.

The role involves answering inquiries, handling reservations, and representing the hotel with professionalism. A courteous, guest-focused approach is required.