Agente de recepción

Hampton Inn and Suites, Sharon; West Middlesex (Mercer County); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Flexible Scheduling

Career Advancement Opportunities

Competitive Compensation

Job summary

Hampton Inn and Suites, Sharon, is seeking a friendly Front Desk Agent to deliver outstanding service to our hotel guests. You will assist guests with check-in and check-out, issue room keys, process payments, and coordinate with housekeeping to ensure room readiness.

Excellent communication and a positive attitude are essential as you handle guest inquiries, resolve issues, and maintain accurate paperwork. Join our team for a welcoming work environment and growth opportunities.

Qualifications

• Friendly, outgoing demeanor.
• Familiarity with hospitality industry standards.
• Proficient in English; additional languages welcome.
• Strong verbal and written communication skills.
• Computer literacy and basic payment processing.
• Ability to resolve issues with a customer-focused approach.

Responsibilities

• Answer reservations and questions via phone, email, and in-person.
• Check-in/check-out guests and issue room keys.
• Coordinate with housekeeping to manage room availability.
• Describe room features and hotel amenities to guests.
• Maintain health and quality standards and complete paperwork promptly.

Skills

Friendly and outgoing personality

Hospitality industry standards

English proficiency

Computer literacy

Customer-focused problem solving

Job description

Benefits/Perks

• Flexible Scheduling
• Career Advancement Opportunities
• Competitive Compensation

Job Summary

We are seeking a positive, friendly Front Desk Agent to provide exceptional service to our hotel guests. The Front Desk Agent will assist guests with the check-in and check-out processes, issue room keys, and process payments. Responsibilities also include maintaining communication with housekeeping staff to coordinate room availability, answering guest inquiries, and completing paperwork promptly and accurately. The Front Desk Agent must possess excellent communication skills and the ability to stay positive even when faced with challenging situations. Your goal is to provide guests with an exceptional customer service experience.

Responsibilities

• Monitor the maintain knowledge of hotel operations and activities
• Take reservations and answer questions via phone, email, and in-person
• Build rapport with guests and identify their needs through friendly conversation and open-ended questions
• Describe the features and amenities of guest rooms
• Ensure compliance with health and quality standards

Qualifications

• Friendly and outgoing personality
• Familiarity with hospitality industry standards
• Proficient in English; knowledge of other languages is a plus
• Computer literacy
• Able to resolve issues with a customer-focused orientation
• Able to lift 30 pounds