Flexible Schedule Guest Experience Lead

The Fresh Market Inc; Newport News (VA); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Team Member discount up to 40%

Early Earn Wage Access

401K contribution and company match

Financial Wellness Program

Personal time off and additional time‑

Medical, Dental, Vision, Disability, &

Life Insurance

Discounts on pet insurance, daycare, &

Job summary

The Fresh Market in Newport News, VA is seeking a Guest Service Department Lead to support the Guest Service Department Manager and lead the team with care, ensuring every guest feels welcome and the store presents its best. You will work alongside leadership to uphold hospitality standards and present a warm, memorable shopping experience.

You will monitor labor, coach staff, assist in merchandising, and handle occasional acting-manager duties while resolving guest concerns in line with company

Qualifications

• 1+ years of progressive management experience in supermarkets, retail, restaurants, hotels, or general business.
• Strong leadership skills with the ability to motivate and develop high-performing teams.
• Proven ability to deliver an exceptional guest experience while achieving performance goals.
• Excellent communication, problem-solving, and conflict resolution skills.
• Ability to work a flexible schedule, including evenings, weekends, and holidays as needed.
• Basic proficiency with POS systems, scheduling tools, and Microsoft Office Suite.
• Must be 21 years of age or older.

Responsibilities

• Help monitor labor schedules to meet productivity and budget goals.
• Execute and uphold cash office procedures and controls including management of cash, keys and the safe.
• Act as a resource for team members and provide guidance in the manager’s absence.
• Model and coach “Impeccable Hospitality” by actively engaging guests and creating positive experiences.
• Help implement merchandising strategies and promotional plans to maximize sales and profitability.
• Assist in analyzing department financial and performance metrics.
• Collaborate with fellow department leaders to drive overall store success.
• Assist in resolving guest concerns promptly and effectively.

Skills

Leadership

Guest service orientation

Communication

Problem solving

Conflict resolution

Flexible scheduling

Customer service excellence

Team mentorship

21+ age

Education

Associate’s degree in business or related field

Tools

POS systems

Scheduling tools

Microsoft Office

Job description

The Fresh Market in Newport News, VA is seeking a Guest Service Department Lead to support the Guest Service Department Manager and lead the team with care, ensuring every guest feels welcome and the store presents its best. You will work alongside leadership to uphold hospitality standards and present a warm, memorable shopping experience.

You will monitor labor, coach staff, assist in merchandising, and handle occasional acting-manager duties while resolving guest concerns in line with company