Guest Experience Lead

Fresh Market Inc.; Ponte Vedra Beach (FL); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Team member discount up to 40%

Early Earn Wage Access (you can access

50% (max $500) of your earned wages on

Job summary

The Fresh Market in Ponte Vedra Beach, FL is seeking a Guest Service Department Lead who can energize the team and deliver exceptional guest experiences. You will work closely with the Department Manager and peers to keep the department running smoothly, coaching staff and modelling hospitality.

This role requires flexible scheduling, leadership, and a passion for fresh foods. The company offers growth opportunities, competitive benefits, and a supportive team environment.

Qualifications

• 1+ years of progressive management experience in supermarkets, retail, restaurants, hotels, or general business.
• Strong leadership skills with the ability to motivate and develop high-performing teams.
• Proven ability to deliver an exceptional guest experience while achieving performance goals.
• Excellent communication, problem-solving, and conflict resolution skills.
• Ability to work a flexible schedule, including evenings, weekends, and holidays as needed.
• Basic proficiency with POS systems, scheduling tools, and Microsoft Office Suite.
• Must be 21 years of age or older.

Responsibilities

• Monitor labor schedules to meet productivity and budget goals.
• Execute cash office procedures and controls including management of cash, keys and the safe.
• Act as a resource for team members and provide guidance in the manager’s absence.
• Model and coach “Impeccable Hospitality” by actively engaging guests and creating positive experiences.
• Help implement merchandising strategies and promotional plans to maximize sales and profitability.
• Assist in analyzing department financial and performance metrics.
• Collaborate with fellow department leaders to drive overall store success.
• Assist in resolving guest concerns promptly and effectively.

Skills

Leadership

Team development

Guest experience

Communication

Flexible schedule

POS systems

Microsoft Office

Customer service

Education

Associate degree

Job description

The Fresh Market in Ponte Vedra Beach, FL is seeking a Guest Service Department Lead who can energize the team and deliver exceptional guest experiences. You will work closely with the Department Manager and peers to keep the department running smoothly, coaching staff and modelling hospitality.

This role requires flexible scheduling, leadership, and a passion for fresh foods. The company offers growth opportunities, competitive benefits, and a supportive team environment.