Customer Returns and Shipping Associate

Staples; City of Kingston (NY); On-site; USD 21,766 - 22,248; Full time

Benefits offered by this job

Flexible hours

Paid time off

401(k) plan with company match

Dental and vision insurance

Associate discounts

Job summary

A leading retail company in Kingston, NY is looking for a Customer Returns and Shipping Associate. This role involves providing exceptional customer service, managing shipping and unpackaged returns, and maintaining a positive environment. Ideal candidates will have strong customer engagement skills and the ability to work flexibly. Competitive compensation and a variety of benefits are offered, including paid time off and discounts.

Qualifications

• Ability to work a flexible schedule based on the store’s needs.
• Ability to lift, push, or move materials up to the 100-pound range.
• Engagement with customers to drive additional sales.

Responsibilities

• Conduct all Full-Serve Shipping and Unpackaged Returns activities.
• Provide strong customer service for returns and shipping.
• Maintain the Shipping area for efficient processing.

Skills

Customer engagement

Attention to detail

Multi-tasking

Collaboration

Job description

Customer Returns and Shipping Associate – Staples

Shipping Associates provide exceptional customer service and have customers’ needs in mind while helping them with their shipping needs and unpackaged returns in our retail store. You will be collaborative and inclusive in helping our customers while being part of a fun, team‑oriented retail culture. Hiring immediately; training provided.

Base Pay Range

$15.80/hr – $16.15/hr

Responsibilities

• Conduct all Full‑Serve Shipping and Unpackaged Returns activities, including customer engagement and preparing packages for pick‑up for 3rd‑party carriers.


• Provide strong customer service for returns such as Amazon returns or shipping a package via UPS or another related service.


• Engage in and identify customer needs for shipping and explain different shipping options.


• Maintain the Shipping area to ensure efficient processing and storage of packages.


• Ensure supplies required to process Ship and Returns are in stock.


• Provide exceptional customer service to create a positive, inviting environment for customers.


• Understand and use basic selling skills to engage and present solutions.


• Be flexible on responsibilities (e.g., online pick‑ups, cleaning, any other duties as assigned).

Qualifications

• Able to work a flexible schedule based on the store’s needs.


• Must be able to engage with customers and understand their needs to drive additional sales.


• Ability to lift, push, or move materials up to the 100‑pound range.


• Strong attention to detail, organization, ability to multi‑task and manage priorities.


• Ability to collaborate and work cooperatively in a high‑paced and sometimes stressful environment.


• Manage conflict in a reasonable, nonconfrontational and cooperative manner.


• Ability to act with honesty and integrity regarding customer and business information.

Benefits

• Flexible part‑time hours or full‑time (depending on the store’s needs), generous paid time off, weekly pay, and a career development program.


• Associate discounts on in‑store and online merchandise, services, and warranty plans.


• Discounts at hundreds of retailers, restaurants, and more.


• 401(k) plan with a company match.


• Dental and vision insurance; full‑time eligible for medical coverage.


• And many more benefits.


• Compensation based on qualifications and experience.

Staples does not sponsor applicants for work visas for this position.