Flexible Pediatric Front Desk Specialist

PM Pediatrics; Carle Place (NY); On-site; USD 25,000 - 34,000; Full time

Job summary

PM Pediatric Care is seeking a Front Desk Associate to welcome families and manage front desk and administrative tasks for the medical team. The role emphasizes first-class experiences, organized multitasking, and alignment with PM's Core values.

The position requires a high school diploma or GED, excellent customer service, strong communication, and ability to work in a fast-paced healthcare environment. Compensation ranges from $18 to $25 per hour, with location-based variations.

Qualifications

• Team player that can function independently in a fast-paced environment.
• Excellent customer service and telephone skills.
• Strong verbal and written communication skills.
• Quality focused and detail oriented.
• Outstanding time management, organizational, and critical thinking skills.
• Prior experience in a healthcare environment and knowledge of medical insurance preferred.

Responsibilities

• Greets families professionally both in person and on the phone.
• Answers patient/family questions to the best of his or her ability.
• Accesses empathy and active listening in difficult interpersonal situations.
• Coordinates escalations and urgent issues to ensure timely and complete resolutions.
• Collaborates and communicates with site leadership to facilitate management of complex patient issues.
• Registers all patients and maintains accurate and complete patient accounts while maintaining HIPAA compliance.
• Maintains confidentiality and privacy of all patient accounts and adheres to all HIPAA guidelines.

Skills

Team player

Customer service

Communication skills

Time management

HIPAA compliance

Healthcare experience

Telephone skills

Education

High school diploma or GED

Tools

Microsoft Office Suite

Job description

PM Pediatric Care is seeking a Front Desk Associate to welcome families and manage front desk and administrative tasks for the medical team. The role emphasizes first-class experiences, organized multitasking, and alignment with PM's Core values.

The position requires a high school diploma or GED, excellent customer service, strong communication, and ability to work in a fast-paced healthcare environment. Compensation ranges from $18 to $25 per hour, with location-based variations.