Flexible Luxury Retail Sales Support Specialist

kate spade new york; Somerville (MA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid paternity/maternity leave

Commuter benefits

Job summary

Coach is seeking a Sales Support Associate at our Somerville, MA store. You will welcome clients, act as a brand ambassador, operate POS, and maintain a well-organized sales floor to help drive store success.

The role requires at least 1 year of retail experience, knowledge of fashion trends, ability to lift 25 lbs, and strong English communication. Schedule includes nights, weekends, and peak periods, with opportunities to contribute to visual merchandising and loss-prevention standards.

Qualifications

• 1+ years of retail experience, preferably luxury retail
• Knowledge of current fashion trends and competition
• Knowledge of cash register systems and basic computer skills including iPad/laptop, Mobile POS and Internet
• Strong attention to detail and organizational skills
• Ability to multitask in a fast-paced environment
• Excellent communication and customer service skills
• Ability to work flexible schedule including evenings/weekends/holidays

Responsibilities

• Welcome clients with warmth and professionalism; anticipate needs and provide personalized assistance
• Serve as brand ambassador internally and in local market; support social media engagement
• Operate POS accurately, maintain cash wrap and handle cash/media per policy
• Suggest add-ons, promote gift cards, and capture customer information where permitted
• Receive, process and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness
• Manage stock levels, replenish sales floor, and update visual merchandising
• Support sales floor activities and respond to customer requests
• Maintain housekeeping standards and adhere to Loss Prevention guidelines

Skills

Customer service

Retail experience

Cash handling

English communication

Tools

Cash register systems

Mobile POS

iPad / Laptop

Internet basics

Job description

Coach is seeking a Sales Support Associate at our Somerville, MA store. You will welcome clients, act as a brand ambassador, operate POS, and maintain a well-organized sales floor to help drive store success.

The role requires at least 1 year of retail experience, knowledge of fashion trends, ability to lift 25 lbs, and strong English communication. Schedule includes nights, weekends, and peak periods, with opportunities to contribute to visual merchandising and loss-prevention standards.