Luxury Retail Sales Support Specialist II

Coach; Merrimack (NH); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401 (K)

Paid Paternity and Maternity leave

Commuter Benefits

Disability insurance

Tuition assistance

Job summary

Coach in Merrimack, NH is seeking a Sales Support Associate to help drive store success through friendly service and accurate operations.

You will welcome clients, operate POS, manage stock, assist with shipments, and maintain a neat sales floor while upholding brand standards and loss-prevention policies.

A minimum of 1 year retail experience and strong English communication are required; flexibility for nights and weekends is expected.

Qualifications

• 1+ year of previous retail experience (luxury preferred)
• Knowledge of fashion trends and competition in the marketplace
• Knowledge of cash register systems and basic computer skills
• Ability to use iPad/laptop, Mobile POS and Internet
• Strong attention to detail and organizational skills
• Ability to multitask in a fast-paced environment
• Excellent communication and customer service skills
• Ability to work in a fast-paced environment, including nights and weekends

Responsibilities

• Welcome clients with warmth and professionalism; anticipate needs and provide personalized assistance.
• Serve as a brand ambassador internally and in the local market; support social media engagement.
• Operate POS accurately, maintain cash wrap organization, and handle cash/media in compliance with policy.
• Suggest add-on products, promote gift cards, and capture customer information where permitted.
• Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness.
• Manage stock levels, replenish sales floor, and execute visual merchandising updates.
• Support sales floor activities, respond to customer requests confidently, and partner with team or management as needed.
• Maintain housekeeping standards and adhere to Loss Prevention guidelines.

Skills

Retail experience

Customer service

English proficiency

Cash handling

Attention to detail

Communication

Tools

POS system

iPad / laptop

Walkie talkie

Job description

Coach in Merrimack, NH is seeking a Sales Support Associate to help drive store success through friendly service and accurate operations.

You will welcome clients, operate POS, manage stock, assist with shipments, and maintain a neat sales floor while upholding brand standards and loss-prevention policies.

A minimum of 1 year retail experience and strong English communication are required; flexibility for nights and weekends is expected.