Flexible Luxury Retail Sales Support

Tapestry, Inc.; Lancaster (Lancaster County); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401 K

Paid Paternity and Maternity leave

Commuter Benefits

Disability insurance

Tuition assistance

Job summary

Coach is a global fashion house renowned for luxury service. The Sales Support Associate role supports store success by delivering warm, efficient service at the cash wrap, maintaining a pristine floor, and ensuring smooth product flow from receipt to point of sale.

The ideal candidate brings at least one year in retail, strong English, familiarity with POS systems, and the ability to multitask while upholding brand standards and loss-prevention guidelines.

Qualifications

• 1+ years of retail experience (luxury preferred).
• Knowledge of fashion trends and competition in the market.
• Familiarity with cash registers, basic computer skills, and price sheets.
• Strong attention to detail and organizational skills.

Responsibilities

• Welcome clients with warmth and professionalism; anticipate needs.
• Serve as a brand ambassador and support social media engagement.
• Operate POS accurately and maintain cash wrap organization.
• Suggest add-ons, promote gift cards, capture customer information.
• Receive, process, and organize shipments; report discrepancies; stockroom upkeep.
• Manage stock levels, replenish floor, and apply visual merchandising updates.
• Support sales floor activities and respond to customer requests.
• Maintain housekeeping and follow Loss Prevention guidelines.

Skills

Retail experience

Customer service

English proficiency

Tools

POS system

Cash handling

iPad / Mobile POS

Job description

Coach is a global fashion house renowned for luxury service. The Sales Support Associate role supports store success by delivering warm, efficient service at the cash wrap, maintaining a pristine floor, and ensuring smooth product flow from receipt to point of sale.

The ideal candidate brings at least one year in retail, strong English, familiarity with POS systems, and the ability to multitask while upholding brand standards and loss-prevention guidelines.