Flexible Hours National Services Tech Dispatch Coordinator

Staley-Technologies; Little Rock (AR); On-site; USD 55,000 - 75,000; Full time

Job summary

Staley Technologies in Little Rock, AR is seeking a National Services Technical Coordinator to manage and coordinate service calls, liaising with customers, service technicians, and other departments to schedule and prioritize service requests, track progress, and maintain accurate records.

The ideal candidate will possess excellent communication skills, strong technical knowledge, and the ability to multitask in a fast-paced environment, with flexibility for evenings and weekends as needed.

Qualifications

• High school diploma or equivalent; Associate’s or Bachelor’s degree in a technical field preferred.
• Strong technical aptitude and the ability to understand and explain technical issues.
• Excellent organizational and multitasking skills, with the ability to prioritize and manage multiple service calls simultaneously.
• Exceptional communication and interpersonal skills, with a customer-centric approach.

Responsibilities

• Serve as the primary point of contact for customers requiring break / fix service, ensuring a high level of customer satisfaction.
• Receive, assess, and prioritize service calls, ensuring appropriate assignment and timely resolution of technical issues.
• Coordinate and dispatch service professionals based on the nature and urgency of the service requests.
• Prepare estimates for labor and expenses for service calls when needed.
• Prepare and provide proposals to the customer, explaining in detail the service we will provide.
• Maintain detailed and accurate records of service calls, including customer information, issue descriptions, actions taken, and resolutions.
• Monitor and track the progress of service calls, providing updates to customers and management as necessary.
• Communicate effectively with customers and service professionals to gather necessary information, provide status updates, and ensure resolution satisfaction.
• Provide technical support to dispatched service professionals as needed.
• Handle customer complaints and escalations professionally, working to resolve issues promptly and to the customer's satisfaction.

Skills

Technical aptitude

Customer-facing

Communication

Multitasking

Education

Associate's or Bachelor's degree in a technical field

Tools

Microsoft Office

Salesforce

Job description

Staley Technologies in Little Rock, AR is seeking a National Services Technical Coordinator to manage and coordinate service calls, liaising with customers, service technicians, and other departments to schedule and prioritize service requests, track progress, and maintain accurate records.

The ideal candidate will possess excellent communication skills, strong technical knowledge, and the ability to multitask in a fast-paced environment, with flexibility for evenings and weekends as needed.