Service Coordinator

Tech24; Nicholasville (KY); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Paid time off

Holidays off

Medical, dental, vision

Short-term disability

401(k) with company match

Employee Assistance Program

Job summary

Tech24 in Nicholasville, KY is seeking a Service Coordinator (Dispatcher) to schedule and dispatch service technicians, prioritize reactive calls, and coordinate return visits. The role focuses on accurate records, timely updates, and coordinating timesheets and invoices for high-quality service delivery.

The position is fully on-site at our Nicholasville office; strong organization, attention to detail, and multi-tasking are essential for success in a fast-paced environment.

Qualifications

• High school diploma or GED required.
• Minimum 2 years of experience in customer service, dispatching, project management, or related field.
• Proficient computer and data entry skills; highly organized and detail-oriented.

Responsibilities

• Dispatch service technicians to assigned service calls.
• Schedule and coordinate daily service appointments.
• Maintain dispatch schedules in Global Edge and Excel dispatch board.
• Debrief technicians following service calls and update service details.
• Forecast workload 2-3 days in advance to support resource planning.
• Follow up on open service calls and customer return visits.
• Confirm upcoming appointments with customers and provide status updates.
• Maintain accurate customer records and service database entries.
• Monitor and respond to incoming calls, emails, and after-hours messages.
• Coordinate with technicians and warehouse teams on parts availability and job readiness.
• Manage service quote logs and customer portals.
• Ensure calls are properly routed to on-call technicians.
• Support additional administrative and operational duties as needed.

Skills

Customer service

Dispatching

Project management

Data entry

Route optimization

Multitasking

Education

High School Diploma or GED

Tools

Global Edge

Microsoft Office Suite

Job description

Service Coordinator

Tech24

Location: 109 Means Dr Nicholasville, KY 40356

Compensation Range: $25-$30 per hour

* This is a fully on-site position. Candidates must be able to work from our Nicholasville office during scheduled business hours*

Why Join Tech24?

At Tech24, we invest in our technicians so you can focus on what you do best. Here’s what you can expect when you join our team:

• Work-Life Balance - Generous paid time off, paid holidays, and your birthday off
• Comprehensive Benefits - Medical, dental, vision, and short-term disability coverage (effective 1st of the month following your date of hire)
• Company-Paid Protection - Long-term disability and basic life insurance at no cost to you
• Comprehensive Training Opportunities - Advance your skills through manufacturer certified programs, company training, or a blend of both.
• Retirement Planning Made Easy - 401(k) with company match and immediate vesting
• Employee Assistance Program (EAP) - Free, confidential counseling and support for you and your family, including financial and legal resources

About the Center

Tech24 in Kentucky is proudly operated by former technicians with a heavy emphasis on quality of life for our technicians, employees, and doing the right thing for our customers. We’re seeking candidates with experience dispatching reactive service technicians.

About the Role

The Service Coordinator (Dispatcher) at Tech24 ensures efficient daily operations by scheduling and dispatching service technicians, prioritizing reactive service calls, and coordinating return visits. This role requires strong attention to detail, organization, and the ability to manage multiple tasks in a fast-paced environment. You’ll serve as a key point of contact between technicians, customers, and internal teams - providing clear updates, maintaining accurate records, and supporting timesheet and invoice review to ensure timely, high-quality service delivery.

Required Qualifications:

• High school diploma or GED required
• Minimum 2 years of experience in customer service, dispatching, project management, or a related field
• Proficient computer and data entry skillsHighly organized and detail-oriented
• Knowledge of service areas and route optimization skills
• Advanced customer service skills
• Strong multitasking ability

Desired Qualifications:

• Working knowledge of the HVAC industry
• Advanced proficiency in Microsoft Office Suite
• Strong problem-solving and decision-making abilities
• Team-oriented with the ability to collaborate cross-functionally
• Ability to adapt quickly in a reactive, ever-changing service environment

Key Responsibilities:

• Dispatch service technicians to assigned service calls
• Schedule and coordinate daily service appointments
• Maintain dispatch schedules in Global Edge and Excel dispatch board
• Debrief technicians following service calls and update service details
• Forecast workload 2-3 days in advance to support resource planning
• Follow up on open service calls and customer return visits
• Confirm upcoming appointments with customers and provide status updates
• Maintain accurate customer records and service database entries
• Monitor and respond to incoming calls, emails, and after-hours messages
• Coordinate with technicians and warehouse teams on parts availability and job readiness
• Manage service quote logs and customer portals
• Ensure calls are properly routed to on-call technicians
• Support additional administrative and operational duties as needed

Tech24 is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other federally protected class. For more information about Tech24 and our career opportunities visit https://www.mytech24.com/careers/