Membership Concierge & Front Desk Associate

Planet Fitness; Greeneville (TN); On-site; USD 15,000 - 21,000; Part time

Benefits offered by this job

401(k)

Health benefits

Paid time off

Employee discount

Free Black Card membership

Vision insurance

Dental insurance

Job summary

Planet Fitness is seeking a Front Desk Associate to warmly welcome members, handle inquiries, process payments, and promote ongoing promotions. The role emphasizes friendly service, efficient problem solving, and maintaining club cleanliness throughout shifts.

Applicants should have at least 18 years old and six months of retail customer service experience. Flexible hours and a supportive team environment are available.

Qualifications

• Six months face-to-face customer service experience in a retail environment required.
• Strong communication and problem-solving skills.
• Ability to balance multiple tasks with a friendly demeanor.
• Must be 18 years old or older.
• Available to work a flexible rotating schedule.

Responsibilities

• Welcome and exit members in a confident, professional, and friendly manner.
• Anticipate members' needs and respond promptly.
• Provide gracious telephone service with complete information.
• Resolve customer concerns with strong communication and problem-solving.
• Maintain the club cleanliness for up to 50% of the shift.
• Handle payments and give change and receipts.
• Promote products and promotions to drive revenue.
• Answer questions about business procedures in a customer-friendly way.

Skills

Customer service

Communication

Problem solving

Multi-tasking

Self-starter

Flexible schedule

Education

High School Diploma or Equivalent

Job description

Planet Fitness is seeking a Front Desk Associate to warmly welcome members, handle inquiries, process payments, and promote ongoing promotions. The role emphasizes friendly service, efficient problem solving, and maintaining club cleanliness throughout shifts.

Applicants should have at least 18 years old and six months of retail customer service experience. Flexible hours and a supportive team environment are available.