Overnight Front Desk Concierge | Guest Services

American Cancer Society, Inc.; St. Louis (MO); On-site; USD 26,000 - 32,000; Part time

Job summary

The Concierge position at American Cancer Society entails greeting guests, managing front desk operations, and coordinating transportation and services. The role is part-time, typically under 20 hours per week, with shifts covering evenings and weekends.

A high school diploma and customer service experience are required, with hospitality training a plus. Compensation includes a base pay of $19.50 per hour plus shift differentials.

Qualifications

• High School Diploma or Equivalent.
• Hospitality management or customer service training is a plus.
• Previous experience in hospitality, guest services, or a related field is preferred.
• Minimum 1 year of Customer Service Experience.

Responsibilities

• Greet guests and manage check-in/check-out procedures (30%).
• Provide information about lodge amenities and resources (20%).
• Coordinate transportation and EMPOWER Program services and schedules (15%).
• Respond to guest requests, concerns, and emergencies (15%).
• Maintain organized front desk area and accurate guest records (10%).
• Monitor lobby security and implement safety protocols (10%).

Skills

Communication

Independence

MS Office / phone systems

Customer service

Flexible hours

Education

High School Diploma or Equivalent

Hospitality/customer service training

Tools

Microsoft Office

Multi-line phone systems

Job description

The Concierge position at American Cancer Society entails greeting guests, managing front desk operations, and coordinating transportation and services. The role is part-time, typically under 20 hours per week, with shifts covering evenings and weekends.

A high school diploma and customer service experience are required, with hospitality training a plus. Compensation includes a base pay of $19.50 per hour plus shift differentials.