Flexible Full-Time Veterinary Client Liaison

Animal Care Center & Unleashed of Carters Creek; New York (NY); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Medical, dental, vision

Life insurance

Disability

EAP

401k with match

Paid time off

Personal pet discount

Job summary

Animal Care Center of Carters Creek is seeking an outgoing, highly organized Veterinary Client Service Representative to connect clients, patients and the veterinary team. The role emphasizes exceptional client experiences, compassionate service, and coordination of patient care.

Responsibilities include managing hospital inventory and ordering, approving online pharmacy requests, coordinating specialty and referral appointments, and supporting reception duties.

Qualifications

• 1+ years of experience in a veterinary client service, reception, or similar client-facing role within a veterinary or healthcare setting

Responsibilities

• Manage hospital inventory and ordering, including maintaining stock levels
• Coordinate online pharmacy approvals
• Coordinate specialty and referral appointments with clients, specialists, and the veterinary team
• Assist with reception and front-desk duties as needed, including multi-line phones
• Provide compassionate, professional service to clients in routine and emotionally sensitive situations
• Ensure clear communication and high-quality client experiences

Skills

Inventory management

Online pharmacy approvals

Referral scheduling

Front-desk duties

ezyVet

Communication

Organization

Payment processing

Team collaboration

Calm under pressure

Multi-line phones

Tools

ezyVet

Job description

Animal Care Center of Carters Creek is seeking an outgoing, highly organized Veterinary Client Service Representative to connect clients, patients and the veterinary team. The role emphasizes exceptional client experiences, compassionate service, and coordination of patient care.

Responsibilities include managing hospital inventory and ordering, approving online pharmacy requests, coordinating specialty and referral appointments, and supporting reception duties.