Flexible Front-End Cashier & Customer Service Pro

Whole Foods Market; West Bloomfield Charter Township (MI); On-site; USD 22,000 - 34,000; Full time

Benefits offered by this job

Whole Benefits

Job summary

Whole Foods Market in Michigan is seeking a Customer Service & E-Commerce Team Member to assist customers during checkout, operate cash registers, bag groceries, and support the customer service desk. You will maintain attractive displays and support the Whole Foods Market Customer Service vision.

All positions require courteous, friendly, and efficient service to customers and team members, adherence to SOPs, and a Flexible schedule including nights, weekends, and holidays as needed.

Qualifications

• Patience when dealing with customers and team members.
• Familiarity with cashier codes and PLUs.
• Strong basic math skills.
• Clear, effective communication and teamwork.

Responsibilities

• Checks out customer groceries efficiently and accurately.
• Upholds government regulations concerning sale of alcoholic beverages and taxation.
• Follows proper check, ATM, and credit procedures.
• Uses proper tares procedures when ringing up scalable items.
• Cleanns and stocks Front End areas, including own register – changing tapes and ribbon as necessary.
• Follows all cash handling procedures – meeting and exceeding regional cashier variance policy.
• May assist with training of new Cashier and Cashier Assistant Team Members.
• Assists supervisor in controlling customer flow and backed up lines – helping reduce customer waiting time.
• Proactively participates in company programs as directed by leadership.
• Arrives to workstation on time, appropriately groomed, dressed and ready to work; works all scheduled shifts and attends required trainings and meetings.
• Provides excellent customer service, addresses needs of customers in a timely and effective manner and models suggestive selling techniques; answers phones and pages promptly and courteously.
• Maximizes sales potential through effective and proper procedures for prepping, storing, rotating, stocking, and merchandising product.
• Follows and complies, or ensures compliance, with established procedures, including Weights and Measures, health and sanitation, and safe work practices.
• Mantains, or ensures maintenance of, a clean and sanitary working and shopping environment; maintains equipment in accordance with WFM cleanliness and safety standards.
• Performs opening, mid, and closing duties as assigned; ensures accuracy of signs and pricing.
• Immediately reports safety hazards and violations.
• Performs other duties as assigned by store or company leadership.
• US only – For those hired November 2024 and beyond, cashiers will be assigned shopper training to complete and as needed may be assigned shopper tasks within the Customer Service Team.

Skills

Patience

Cashier codes

Math skills

Communication

Teamwork

Attention to detail

Customer service

Job description

Whole Foods Market in Michigan is seeking a Customer Service & E-Commerce Team Member to assist customers during checkout, operate cash registers, bag groceries, and support the customer service desk. You will maintain attractive displays and support the Whole Foods Market Customer Service vision.

All positions require courteous, friendly, and efficient service to customers and team members, adherence to SOPs, and a Flexible schedule including nights, weekends, and holidays as needed.