Guest Services Agent - Morgantown Marriott

Stonebridge Companies; Morgantown (WV); On-site; USD 15,911 - 22,661; Part time

Benefits offered by this job

Medical, dental, and vision coverage

PTO and 401(k) matching

Wellness support and life and disability coverage

Savings accounts and tuition aid

Travel and lodging perks

Job summary

Stonebridge Companies in Morgantown, West Virginia is seeking a Guest Service Agent to ensure smooth check-in and check-out procedures while providing outstanding guest services. This role interacts with guests to handle various inquiries, payments, and reservations, contributing to a high level of guest satisfaction.

The ideal candidate will have prior hotel experience, strong customer service skills, and proficiency in property management systems. Available benefits include medical, dental, PTO, and travel perks.

Qualifications

• Previous experience in a hotel front desk or guest service role preferred.
• Strong customer service and communication skills to interact effectively with guests and staff.
• Proficiency in using property management systems and basic office software (e.g., Word, Excel).

Responsibilities

• Greet, register, and assign rooms to guests upon arrival.
• Verify guest credit and establish payment methods for accommodation.
• Compute bills, collect payments, and make change for guests.

Skills

Customer service skills

Communication skills

Problem-solving abilities

Organizational skills

Tools

Property management systems

Office software (Word, Excel)

Job description

City, State: Morgantown, West Virginia
Title: Guest Service Agent
Location: Morgantown, WV
FLSA: Non-Exempt
Status: Part-time
Reports to: Front Office Manager
Starting Pay: $14.00/hour

Job Summary

The Guest Service Agent ensures smooth check‑in and check‑out procedures, maintains accurate guest records, and provides outstanding guest services. This role supports the hotel’s front office operations and handles various guest inquiries, payments, and reservations to ensure a high level of guest satisfaction.

Essential Functions and Duties

• Greet, register, and assign rooms to guests upon arrival.
• Verify guest credit and establish payment methods for accommodation.
• Keep accurate records of room availability and guest accounts using property management systems.
• Compute bills, collect payments, and make change for guests.
• Perform basic bookkeeping tasks, such as balancing cash accounts.
• Issue room keys and provide necessary instructions to bell attendants.
• Review accounts and charges with guests during the check‑out process.
• Post charges for rooms, food, beverages, and services to ledgers manually or via computer systems.
• Transmit and receive guest messages using telephones or switchboards.
• Coordinate with housekeeping and maintenance staff to address guest‑reported issues.
• Make and confirm reservations for guests.
• Answer inquiries about hotel services, nearby dining, shopping, and entertainment options.

Required Experience, Education, and Skills

• Previous experience in a hotel front desk or guest service role preferred.
• Strong customer service and communication skills to interact effectively with guests and staff.
• Proficiency in using property management systems and basic office software (e.g., Word, Excel).
• Ability to handle cash transactions and perform basic bookkeeping tasks.
• Excellent problem‑solving abilities to resolve guest issues efficiently.
• Strong organizational skills with attention to detail in managing guest reservations and records.
• Ability to work independently and follow established hotel policies and procedures.

Work Environment

Primarily indoor work within the hotel’s front desk and lobby areas. Requires standing and walking for long periods throughout the shift. Must be able to lift and carry up to 10lb. occasionally. Flexible schedule required, including availability for evening, weekend, and holiday shifts. Frequent use of a computer and telephone, interacting with guests and team members.

Equal Employment Opportunity

Stonebridge is committed to equal employment opportunities. We do not discriminate based on race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability, or medical condition. All aspects of employment, including recruitment, hiring, advancement, compensation, benefits, training, promotion, transfer, discipline, layoff, recall, and termination, will be conducted without discrimination. Reasonable accommodations will be made for disabled team members.

Benefits

• Medical, dental, and vision coverage
• PTO and 401(k) matching
• Wellness support and life and disability coverage
• Savings accounts and tuition aid
• Travel and lodging perks